Retail Customer Service Associate II

IKEA; Hicksville (NY); On-site; Full time

Job summary

Join a leading company as a Retail Customer Service Associate II, where you will play a key role in creating positive customer experiences. This full-time position offers a dynamic environment, generous benefits, and competitive pay. Ideal candidates will have a passion for customer service and a strong desire to contribute to a fantastic shopping experience.

Benefits

Generous paid time off

Retirement and bonus plans

Co-worker discount, meal deal, and referral bonus

Education assistance and learning programs

24/7 telehealth visits

Qualifications

• 2-3 years of retail customer service experience preferred.
• Creates a positive customer experience by ensuring accurate transactions.
• Meets customer needs and escalates issues when necessary.

Responsibilities

• Ensuring a positive customer journey during the IKEA shopping experience.
• Building emotional connections with customers through meaningful interactions.
• Providing simple and efficient handout and returns experiences.

Skills

Customer service

Problem-solving

Empathy

Education

High School Diploma or equivalent

Job description

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WHY WE WILL LOVE YOU
You have a passion for delighting customers. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.

WHAT YOU'LL BE DOING DAY TO DAY
• Creates a positive customer experience by ensuring accurate transactions and/or orders. Records information accurately so the resulting analysis can be used to make improvements to customers’ future shopping experience.
• Meets customers' needs, solves problems independently, and recognizes when to escalate to a manager.
• Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience.
• Builds emotional connections through meaningful and empathetic interactions with customers.
• Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO). Offers and sells services to customers during the handover process when needed.
• Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns.





JOB TYPE - Permanent, Full-time
BENEFITS ELIGIBLE? Yes
HOURS - 34-40 hours per week. Must have complete open working availability throughout the week from Monday to Sunday between the hours of 9:00AM to 10:00PM.

The hourly pay range for this role is $19.52 - $27.86.

At IKEA, taking care of our co-workers and their dependents is a top priority. That’s why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to help everyone maintain work and life balance, be well and plan for their future. Join our team and enjoy these benefits and so much more!

Generous paid time off, holiday and sick time
WiselyPay – get earned wages up to two days early
Paid parental leave (up to 16 weeks)
KinderCare tuition discount
Retirement and bonus plans
Co-worker discount, meal deal, and referral bonus
Pet insurance program
Education assistance and learning programs
Safety shoe reimbursement
24/7 telehealth visits
Dental and vision plans
Medical and Rxplans (Must work minimum of 20 hours per week)
A fun and inclusive work environment!

** Thank you for your interest in applying for this role. Please be aware that this is a Sensitive Position. The successful candidate will be required to complete a background check and a drug test as a condition of employment for this role.

QUALIFICATIONS
• 2-3 years of retail customer service experience preferred
• High School Diploma or equivalent

• Creates a positive customer experience by ensuring accurate transactions and/or orders. Records information accurately so the resulting analysis can be used to make improvements to customers’ future shopping experience.
• Meets customers' needs, solves problems independently, and recognizes when to escalate to a manager.
• Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience.
• Builds emotional connections through meaningful and empathetic interactions with customers.
• Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO). Offers and sells services to customers during the handover process when needed.
• Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns.

The starting rate/ salary for this position ranges from 19.52 USD to 27.86 USD and will be based on relevant work experience.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Retail

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