Retail Customer Service Associate

FedEx Office and Print Services; Raleigh (NC); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Store Consultant who excels in delivering exceptional customer experiences. This role involves utilizing consultative skills to understand customer needs, providing expertise in printing and shipping services, and managing store operations efficiently. The ideal candidate will thrive in a fast-paced environment, demonstrating strong communication and problem-solving skills. Join a team that values quality-driven culture and supports continuous improvement initiatives, making a significant impact in the retail space.

Qualifications

• 6+ months of specialized experience in a retail or customer service environment.
• Strong communication skills and ability to work independently.

Responsibilities

• Deliver outstanding customer service by understanding needs and suggesting solutions.
• Operate printing and binding equipment while maintaining a clean store.

Skills

Customer Service

Communication Skills

Consultative Skills

Problem Solving

Education

High School Diploma or Equivalent

Tools

POS Systems

Job description

POSITION SUMMARY:

The Store Consultant consistently delivers a positive customer experience by utilizing consultative skills to anticipate customer needs, suggest alternatives, and provide solutions. This team member is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping. Responsibilities include taking orders, coordinating store activities, providing pricing and product information, and recommending FedEx Office products and services. The Store Consultant operates and maintains various equipment, manages the production queue, handles complex projects, manages retail supplies, and completes tasks based on priority.

GENERAL DUTIES AND RESPONSIBILITIES:

(This list is representative and not exhaustive)

People

• Follow supervisor instructions and assist team members
• Assist in training store team members

Service

• Demonstrate consultative behaviors to understand customer needs
• Provide expertise in printing, signs & graphics, and shipping products
• Offer outstanding customer service by anticipating needs and suggesting solutions
• Resolve customer problems promptly
• Take complex orders, provide accurate pricing
• Prepare parcels for shipping
• Set up and operate printing and binding equipment
• Maintain a safe, clean, and orderly store

Profit

• Handle customer data and documents carefully
• Process transactions using POS systems
• Maintain and repair equipment and supplies
• Ensure proper display of products and signage
• Prevent errors and waste
• Complete financial paperwork and assist with reports
• Follow operational, legal, HR, safety, and security policies

Self-Management

• Perform multiple tasks simultaneously
• Seek opportunities to improve skills
• Operate independently with minimal supervision
• Adhere to all store standards and policies
• Perform other duties as needed

MINIMUM QUALIFICATIONS AND REQUIREMENTS:

• High school diploma or equivalent
• 6+ months of specialized experience
• Excellent communication skills

ESSENTIAL FUNCTIONS:

• Stand during entire shift
• Lift up to 55 pounds
• Bend and twist regularly
• Communicate effectively
• Work cooperatively in a fast-paced environment
• Maintain attention and focus
• Work with minimal supervision
• Maintain regular attendance and support store hours

Additional Information:

We strive for a quality-driven culture, delivering excellent customer experiences and business results. We encourage suggestions for process improvements and support quality initiatives. FedEx Office is an equal opportunity employer and provides accommodations for applicants with disabilities. We consider all qualified applicants, including those with criminal histories, in accordance with applicable laws.