Retail Customer Service Associate

FedEx Office and Print Services; Wilmington (NC, DE); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a Store Consultant to enhance customer experiences through consultative skills and product knowledge. In this dynamic role, you will engage with customers, manage orders, and ensure the store operates smoothly. The position requires excellent communication and the ability to work independently in a fast-paced environment. Join a team that values customer satisfaction and operational excellence, where your contributions directly impact the success of the store. If you thrive in a collaborative setting and are eager to grow your skills, this opportunity is perfect for you.

Qualifications

• 6+ months of specialized experience in a customer service role.
• Excellent communication skills to interact effectively with customers.

Responsibilities

• Deliver positive customer experiences and provide solutions.
• Handle complex orders and maintain equipment and supplies.

Skills

Customer Service

Communication Skills

Project Management

Consultative Selling

Education

High School Diploma

Job description

POSITION SUMMARY:

The Store Consultant consistently delivers a positive customer experience by utilizing consultative skills to anticipate customer needs, suggest alternatives, and provide solutions. This team member is knowledgeable in all areas of the store's business, including print, signs & graphics, and shipping. Responsibilities include taking orders, coordinating store activities, providing pricing and product information, and recommending appropriate FedEx Office products and services. The Store Consultant operates and maintains equipment, manages projects and supplies, and completes tasks based on priority.

GENERAL DUTIES AND RESPONSIBILITIES

(This list is not exhaustive)

People

• Follow supervisor instructions and assist team members in store functions
• Assist in training store team members

Service

• Demonstrate consultative behaviors to understand customer needs
• Provide expertise in printing, signs & graphics, and shipping
• Ensure outstanding customer service and resolve issues promptly
• Handle complex orders and provide accurate pricing
• Prepare parcels for shipping and operate related equipment
• Maintain a safe, clean, and organized store

Profit

• Handle customer data confidentially and process transactions accurately
• Maintain equipment and supplies for optimal performance
• Display retail products properly and prevent errors/waste
• Complete financial paperwork and assist with reporting
• Adhere to operational, legal, HR, safety, and security policies

Self-Management

• Perform multiple tasks efficiently
• Seek opportunities to improve skills
• Operate independently with minimal supervision
• Follow all team member standards and perform other duties as needed

MINIMUM QUALIFICATIONS AND REQUIREMENTS

• High school diploma or equivalent
• 6+ months of specialized experience
• Excellent communication skills

ESSENTIAL FUNCTIONS

• Stand during entire shift
• Lift up to 55 pounds
• Perform bending/twisting activities
• Communicate effectively with customers and team members
• Work under pressure in a fast-paced environment
• Maintain attention and concentration
• Work with minimal supervision
• Report regularly to work and maintain business hours

Additional qualifications and information about company policies, equal opportunity employment, accommodations, and legal considerations are included in the original description.