Retail Customer Service Associate

FedEx Office; Raleigh (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a Retail Customer Service Associate to join their dynamic team. This role is pivotal in delivering exceptional customer service while managing store activities and providing product information. You will utilize consultative skills to anticipate customer needs and recommend appropriate solutions, ensuring a positive shopping experience. The ideal candidate will thrive in a fast-paced environment, possess excellent communication skills, and be committed to maintaining a clean and safe store. Join this innovative firm and contribute to a collaborative atmosphere that values quality and continuous improvement.

Qualifications

• 6+ months of relevant experience in customer service or retail.
• Ability to operate printing and related equipment.

Responsibilities

• Deliver outstanding customer service and resolve issues promptly.
• Take complex orders and prepare shipments accurately.

Skills

Customer Service

Communication Skills

Consultative Skills

Education

High School Diploma

Job description

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Position Summary

The Store Consultant consistently delivers a positive customer experience by utilizing consultative skills to anticipate customer needs, suggest solutions, and provide excellent service. They are knowledgeable in print, signs & graphics, and shipping services, responsible for taking orders, managing store activities, providing product information, and recommending FedEx Office services. Responsibilities include operating equipment, managing projects, stocking supplies, and completing tasks efficiently.

General Duties and Responsibilities

This list is representative and not exhaustive.

People

• Follow supervisor instructions and assist team members.
• Assist in training new team members.

Service

• Demonstrate consultative behaviors to understand customer needs.
• Recommend appropriate products and services.
• Provide outstanding customer service, resolving issues promptly.
• Take complex orders, provide accurate pricing, and prepare shipments.
• Operate printing and related equipment.
• Maintain a clean and safe store environment.

Profit

• Handle customer data confidentially and process transactions accurately.
• Stock and maintain equipment and supplies.
• Display products properly and prevent errors and waste.
• Complete financial paperwork and assist with reports.
• Follow all operational, safety, and HR policies.

Self-Management

• Perform multiple tasks efficiently.
• Seek opportunities to improve skills.
• Operate independently with minimal supervision.
• Adhere to company standards and policies.

Minimum Qualifications

• High school diploma or equivalent.
• 6+ months of relevant experience.
• Excellent communication skills.
• Meet all employment qualifications at hire.

Essential Functions

• Stand during shifts, lift up to 55 pounds, and perform physical activities.
• Communicate effectively and work under pressure.
• Maintain attention and work with minimal supervision.
• Maintain regular attendance and support store hours.

Preferred Qualifications and Additional Details

We value quality-driven management, continuous improvement, and support for FedEx Office initiatives. We are an equal opportunity employer and encourage veterans and individuals with disabilities to apply. Reasonable accommodations are available upon request.

Job Details

• Seniority Level: Entry level
• Employment Type: Full-time
• Job Function: Sales and Business Development
• Industry: Printing Services