Retail Customer Service Associate

FedEx Office and Print Services; Los Angeles (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Store Consultant to enhance customer experiences through consultative selling and expert knowledge in printing and shipping services. In this dynamic role, you will engage with customers, manage complex orders, and ensure a smooth operation of store activities. This position offers a chance to thrive in a fast-paced environment while contributing to a culture of quality and efficiency. With a focus on customer satisfaction, you will play a vital role in maintaining store standards and supporting team members. Join a team that values your contributions and offers opportunities for growth.

Benefits

Health Insurance

Retirement Plan

Tuition Reimbursement

Qualifications

• 6 months of specialized experience in a retail or customer service environment.
• Ability to lift up to 55 pounds and stand for entire shifts.

Responsibilities

• Deliver positive customer experiences by anticipating needs and providing solutions.
• Operate printing and shipping equipment while managing complex orders.

Skills

Customer Service

Communication Skills

Consultative Selling

Education

High School Diploma or Equivalent

Job description

POSITION SUMMARY:

The Store Consultant consistently delivers a positive customer experience by utilizing consultative skills to anticipate customer needs, suggest alternatives, and provide solutions. This team member is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping. Responsibilities include taking orders, coordinating store activities, providing pricing and product information, and recommending FedEx Office products and services. The Store Consultant operates and maintains equipment, manages the production queue, handles complex projects, manages retail supplies, and completes tasks based on priority.

GENERAL DUTIES AND RESPONSIBILITIES:

(This list is not exhaustive)

People

• Follow supervisor instructions and assist team members in store functions
• Assist in training store team members

Service

• Demonstrate consultative behaviors to understand customer needs
• Provide expertise in printing, signs & graphics, and shipping, recommending appropriate products and services
• Ensure an outstanding customer service experience by anticipating needs and finding solutions
• Resolve customer problems promptly and satisfactorily
• Take complex orders, provide accurate pricing, and assemble parcels for shipping
• Set up and operate printing, binding, and related equipment
• Maintain a safe, clean, and orderly store

Profit

• Handle customer data confidentially and manage documents/media securely
• Process financial transactions, including cash handling
• Maintain and stock printing and shipping equipment
• Display retail products and signage properly
• Prevent errors and waste proactively
• Complete financial paperwork and assist with reporting
• Follow standard operating procedures and policies

Self-Management

• Perform multiple tasks simultaneously
• Seek opportunities to improve skills and knowledge
• Work with minimal supervision
• Adhere to all team member and store standards
• Perform other duties as needed

MINIMUM QUALIFICATIONS:

• High school diploma or equivalent
• At least 6 months of specialized experience
• Excellent communication skills
• Meet all employment qualifications and transfer requirements

ESSENTIAL FUNCTIONS:

• Stand for entire shift, excluding breaks
• Lift up to 55 pounds
• Perform bending/twisting activities
• Communicate effectively with customers and team members
• Work efficiently in a fast-paced environment
• Maintain attention and focus for extended periods
• Work with minimal supervision
• Maintain regular attendance and support business hours

Pay Range:

$18.55 - $21.81/hr

Additional Details:

FedEx Office emphasizes quality, efficiency, and customer satisfaction. It offers benefits including health insurance, retirement, and tuition reimbursement. The company is an equal opportunity employer and provides accommodations for applicants with disabilities. For more information, visit the company's website or contact [e-mail].