Retail/Customer Service Associate

1-800-Flowers.com; Des Moines (IA); On-site; USD 25,000 - 40,000; Full time

Job summary

An established industry player is seeking enthusiastic and dependable individuals to join their team in a vibrant florist and gift store. This role offers a unique opportunity to engage with customers and provide exceptional service in a creative environment. Full-time employees enjoy a range of benefits, including medical and dental insurance, flexible scheduling, and generous discounts across a variety of brands. If you are passionate about customer service and ready to thrive in a fast-paced setting, this position could be the perfect fit for you.

Benefits

Holiday Pay

Vacation Time

401(k) Opportunity

Flexible Schedule

Seasonal Appreciation Gifts

Monthly Fresh Flowers

Friends and Family Discount

Branded Clothing

Substantial Discounts

Qualifications

• Previous retail sales and excellent customer service experience required.
• Strong communication skills and ability to work in a team.

Responsibilities

• Provide exceptional customer service and assist in retail sales.
• Work flexible hours, especially during peak holiday seasons.

Skills

Customer Service

Retail Sales

Telephone Skills

Communication Skills

Typing Ability (30 WPM)

Teamwork

Point of Sales Experience

Job description

Description

Flowerama is looking for hardworking, upbeat, dependable individuals for day, evening, and weekend shifts. Our Florist and Gift store is seeking qualified applicants who have strong customer service and/or retail experience.

Both part-time and full-time employees receive holiday pay, vacation and discretionary time, floating holidays, a 401(k) opportunity, flexible schedule, holidays, seasonal appreciation gifts, monthly fresh flowers, friends, and family discount cards, branded clothing, and a substantial discount throughout the entire 1-800-Flowers Enterprise (Flowerama, 1800Flowers.com, Harry & David, Personalization Mall, Shari’s Berries, 1800-Baskets.com, Simply Chocolate, Fruit Bouquets, Cheryl’s Cookies, The Popcorn Factory, Wolferman’s Bakery, Stock Yards, and more).

Full-time employees also receive medical insurance, vision insurance, dental insurance, life insurance, disability, and opportunities to receive other insurance such as identity protection, pet insurance, hospital indemnity, and more.

Qualifications

Requirements/Qualifications:

• Previous retail sales experience.
• Excellent customer service experience.
• Strong telephone skills and ability to establish rapport with customers.
• Familiarity with florist business helpful but not mandatory.
• Floral Design experience helpful but not mandatory.
• Ability to work as part of a team while completing tasks in a timely manner.
• Typing Ability (30 WPM).
• Point of Sales experience is a plus.
• Strong communications and interpersonal skills including verbal and written communication ability.
• Ability to lift 40lbs unassisted.
• Ability to stand up to 8 hours daily, and up to 10 hours seasonally.
• Commitment to work a flexible schedule in a fast-paced creative environment. We are open Monday - Friday 7am-7pm, Saturday 8am-7pm, and Sunday 10am-4pm. Please note that during busy holiday times, hours of operation will be extended to meet the needs of our customers. Employees are also expected to work extended hours during Valentine’s Day and Mother’s Day weeks, including Valentine’s Day and Mother’s Day.