Retail Customer Service and Returns Associate (Full-Time)

IKEA; Bolingbrook (IL); On-site; USD 24,000 - 28,000; Full time

Job summary

IKEA in Bolingbrook, IL is seeking a Retail Customer Service and Returns Associate (Full-Time) to help create a positive shopping experience. The role involves handling transactions, assisting customers, and guiding them through returns with a focus on data-driven improvements.

The position requires weekend/evening availability in a retail environment. Starting pay ranges hourly between $17.58 and $20.22, based on experience; full-time hours are 34–40 per week with benefits eligibility.

Qualifications

• 1 year sales or customer service experience preferred.

Responsibilities

• Creates a positive customer experience by ensuring accurate transactions and/or orders.
• Meets customers' needs, solves problems independently, and recognizes when to escalat to a manager.
• Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience.
• Builds emotional connections through meaningful and empathetic interactions with customers.
• Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO). Offers and sells services to customers during the handover process when needed.
• Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns.

Skills

Customer service

Cash handling

Job description

Retail Customer Service and Returns Associate (Full-Time)

"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself.

What you'll be doing day to day

• Creates a positive customer experience by ensuring accurate transactions and/or orders. Records information accurately so the resulting analysis can be used to make improvements to customers' future shopping experience.
• Meets customers' needs, solves problems independently, and recognizes when to escalat to a manager.
• Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience.
• Builds emotional connections through meaningful and empathetic interactions with customers.
• Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO). Offers and sells services to customers during the handover process when needed.
• Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns.

Together as a team

You could think that we have supernatural powers, but the truth is that our team is really great at putting our insights together to detect potential risks early on. We're a diverse group of people who work together to protect and strengthen the IKEA brand through our laser focus on risk management, data protection, compliance, business operations, health and safety. Thanks to us our assets, co-workers, visitors and customers can feel safe. At least we think that's pretty cool!

JOB TYPE – Permanent, Full-Time, Hourly Associate, 18+

HOURS - From 34-40 hours per week (HL3) // Benefits Eligible
SHIFTS –This role is in a retail environment, so evening and weekend availability will be required to support store operations and our customers.

Qualifications

• 1 year sales or customer service experience preferred.

The starting rate/ salary for this position ranges from 17.58 USD to 20.22 USD and will be based on relevant work experience.