Retail Customer Experience & Store Operations Associate

Family Farm & Home, Inc.; Northern (KY); Hybrid; USD 24,000 - 32,000; Full time

Job summary

Family Farm and Home is seeking a Team Member to join our retail team. You will greet customers, assist with purchases, and help maintain the store appearance and stock levels. You will process POS transactions, support online orders, and participate in signage, promotions, and safety procedures.

The role requires flexibility for weekends/evenings/holidays, good communication, organizational skills, and the ability to lift up to 50 lbs. Prior basic computer skills are a plus.

Qualifications

• Ability to provide excellent customer service and communicate clearly.
• Willingness to work flexible schedules including weekends, evenings, and holidays.
• Ability to stand for extended periods and lift up to 50 lbs.

Responsibilities

• Greet customers and assist in-store and online orders.
• Process transactions at POS and handle cash with accuracy.
• Maintain store appearance, stock, and signage per planogram.
• Assist in freight, recovery, and out-of-stock processes.
• Support safety and loss-prevention procedures.

Skills

Customer service

Communication

Multitasking

Organization

Basic computer skills

Stand for long periods

Tools

POS system

Forklift operation

Pallet jack

Job description

Family Farm and Home is seeking a Team Member to join our retail team. You will greet customers, assist with purchases, and help maintain the store appearance and stock levels. You will process POS transactions, support online orders, and participate in signage, promotions, and safety procedures.

The role requires flexibility for weekends/evenings/holidays, good communication, organizational skills, and the ability to lift up to 50 lbs. Prior basic computer skills are a plus.