Retail Customer Experience Specialist - Flexible Schedule

The TJX Companies, Inc.; Laguna Niguel (CA); On-site; USD 23,000 - 24,000; Full time

Benefits offered by this job

Associate discount

EAP

smoking cessation

bereavement

401(k) Associate contributions

child care & cell phone discounts

pet & legal insurance

credit union

referral bonuses

401(k) match

medical/dental/vision

HSA

health care FSA

life insurance

short/long term disability

paid parental leave

paid holidays/vacation/sick

auto/home insurance discounts

scholarship program

adoption assistance

Job summary

Marshalls at The TJX Companies, Inc. is seeking a Customer Experience Associate to deliver a highly satisfying shopping experience, engage with customers, maintain a clean store, and support merchandising and loss-prevention standards.

You’ll join a diverse team across our stores and offices, with opportunities for growth, competitive pay, generous benefits, and a flexible schedule to help meet business needs.

Qualifications

• Possesses excellent customer service skills.
• Able to work a flexible schedule to support business needs.
• Possesses strong communication and organizational skills with attention to detail.
• Capable of multi-tasking.
• Able to respond appropriately to changes in direction or unexpected situations.
• Capable of lifting heavy objects with or without reasonable accommodation.
• Works effectively with peers and supervisors.
• Retail customer experience preferred.

Responsibilities

• Role models established customer experience practices with internal and external customers
• Supports and embodies a positive store culture through honesty, integrity, and respect
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures
• Promotes credit and loyalty programs
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards
• Initiates and participates in store recovery as needed throughout the day
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
• Provides and accepts recognition and constructive feedback
• Adheres to all labor laws, policies, and procedures
• Supports and participates in store shrink reduction goals and programs
• Participates in safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Customer service

Flexible schedule

Communication skills

Multi-tasking

Adaptable to changes

Teamwork

Retail experience

Job description

Marshalls at The TJX Companies, Inc. is seeking a Customer Experience Associate to deliver a highly satisfying shopping experience, engage with customers, maintain a clean store, and support merchandising and loss-prevention standards.

You’ll join a diverse team across our stores and offices, with opportunities for growth, competitive pay, generous benefits, and a flexible schedule to help meet business needs.