Retail Customer Experience Specialist (Flexible Hours)

The TJX Companies, Inc.; Richmond (KY); On-site; USD 18,000 - 19,000; Full time

Benefits offered by this job

Associate discount

EAP

Smoking cessation

Bereavement

401(k) Associate contributions

Child care & cell phone discounts

Pet & legal insurance

Credit union

Referral bonuses

Medical/dental/vision

HSA

Health care FSA

Life insurance

Short/long term disability

Paid parental leave

Paid holidays/vacation/sick

Auto/home insurance discounts

Scholarship program

Adoption assistance

Job summary

HomeGoods at The TJX Companies, Inc. is hiring for a position in Richmond, KY.

The role focuses on delivering a highly satisfied customer experience by engaging with customers, upholding store standards, and supporting various store areas as needed. Responsibilities include processing transactions, promoting loyalty programs, maintaining merchandising standards, ensuring safety and cleanliness, and contributing to a positive store culture.

Qualifications

• Excellent customer service skills.
• Able to work a flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.
• Capable of multi-tasking.
• Able to respond appropriately to changes in direction or unexpected situations.
• Capable of lifting heavy objects with or without reasonable accommodation.
• Works effectively with peers and supervisors.
• Retail customer experience preferred.

Responsibilities

• Role models established customer experience practices with internal and external customers.
• Supports and embodies a positive store culture through honesty, integrity, and respect.
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures.
• Promotes credit and loyalty programs.
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards.
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards.
• Initiates and participates in store recovery as needed throughout the day.
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store.
• Provides and accepts recognition and constructive feedback.
• Adheres to all labor laws, policies, and procedures.
• Supports and participates in store shrink reduction goals and programs.
• Participates in safety awareness and maintains a safe environment.
• Other duties as assigned.

Skills

Customer service

Flexibility

Communication skills

Organizational skills

Multitasking

Adaptability

Teamwork

Retail experience

Physical ability

Job description

HomeGoods at The TJX Companies, Inc. is hiring for a position in Richmond, KY.

The role focuses on delivering a highly satisfied customer experience by engaging with customers, upholding store standards, and supporting various store areas as needed. Responsibilities include processing transactions, promoting loyalty programs, maintaining merchandising standards, ensuring safety and cleanliness, and contributing to a positive store culture.