Retail Customer Experience Specialist

dollartree; Waterloo (IA); On-site; USD 17,000 - 19,000; Part time

Benefits offered by this job

Employee Assistance Program

Retirement plans

Educational Assistance

Job summary

Dollar Tree in Waterloo, IA is seeking a part-time Customer Service Associate to assist customers, handle transactions, and maintain store appearance. You will help unload trucks, stock shelves, and ensure a clean, welcoming environment for shoppers and team members.

The role emphasizes strong customer service, reliability, and the ability to follow procedures. Flexibility with shifts and a team-oriented attitude are valued in this fast-paced retail setting.

Qualifications

• High school diploma or equivalent preferred.
• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment highly preferred.
• Ability to follow instructions and interpret operational documents is required.
• Must be able to lift between 30 and 50 lbs. and perform frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting.
• Excellent customer service and relationship management skills are required.
• Strong organizational and communication skills are required.
• Strong problem-solving and decision-making skills are required.

Responsibilities

• Assist customers with questions and recommendations.
• Manage sales transactions while working assigned cash register.
• Maintain security of cash and protect company assets.
• Keep the store well-stocked, and recover merchandise.
• Receive merchandise and help with unloading trucks, stock replenishment.
• Ensure a positive, safe, and respectful environment with customers, associates, and leaders.
• Maintain cleanliness throughout the store, including bathrooms, floors, and trash.
• Other duties as assigned*

Skills

Customer service

Communication

Teamwork

Problem solving

Stamina

Organizational skills

Attention to detail

Education

High school diploma or equivalent

Job description

Dollar Tree in Waterloo, IA is seeking a part-time Customer Service Associate to assist customers, handle transactions, and maintain store appearance. You will help unload trucks, stock shelves, and ensure a clean, welcoming environment for shoppers and team members.

The role emphasizes strong customer service, reliability, and the ability to follow procedures. Flexibility with shifts and a team-oriented attitude are valued in this fast-paced retail setting.