Retail Customer Experience Specialist

Winners Merchants International, L.P.; United States; On-site; USD 18,000 - 19,000; Part time

Benefits offered by this job

Associate discount

401(k)

Medical/dental/vision

Paid holidays/vacation/sick

Job summary

TJ Maxx in Fond du Lac, WI is seeking a Customer Service Associate to deliver a highly satisfying shopping experience. You will engage with customers, maintain store cleanliness, and support operations across departments while upholding loss prevention and merchandising standards.

The role requires flexible scheduling, strong communication, the ability to multi-task, and teamwork with peers and supervisors. Prior retail experience is a plus, and TJX values diversity and development.

Qualifications

• Possesses excellent customer service skills.
• Able to work a flexible schedule to support business needs
• Possesses strong communication and organizational skills with attention to detail
• Capable of multi-tasking
• Able to respond appropriately to changes in direction or unexpected situations
• Capable of lifting heavy objects with or without reasonable accommodation
• Works effectively with peers and supervisors
• Retail customer experience preferred

Responsibilities

• Role models established customer experience practices with internal and external customers
• Supports and embodies a positive store culture through honesty, integrity, and respect
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures
• Promotes credit and loyalty programs
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards
• Initiates and participates in store recovery as needed throughout the day
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
• Provides and accepts recognition and constructive feedback
• Adheres to all labor laws, policies, and procedures
• Supports and participates in store shrink reduction goals and programs
• Participates in safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Customer service

Communication

Organizational skills

Multi-tasking

Adaptability

Teamwork

Job description

TJ Maxx in Fond du Lac, WI is seeking a Customer Service Associate to deliver a highly satisfying shopping experience. You will engage with customers, maintain store cleanliness, and support operations across departments while upholding loss prevention and merchandising standards.

The role requires flexible scheduling, strong communication, the ability to multi-task, and teamwork with peers and supervisors. Prior retail experience is a plus, and TJX values diversity and development.