Retail Customer Experience Specialist

The TJX Companies, Inc.; Roseville (AR); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Associate discount

401(k)

Health benefits

Life insurance

Job summary

The TJX Companies, Inc. is hiring at Marshalls Store 0811 in Roseville, CA for a customer-facing role focused on delivering an outstanding shopping experience. You will engage with customers, handle transactions, promote credit and loyalty programs, and keep the sales floor clean and organized.

The position requires strong communication, multi-tasking, and reliability, with a willingness to work a flexible schedule. Competitive benefits and a service-oriented culture are emphasized.

Qualifications

• Excellent customer service skills.
• Able to work a flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.
• Capable of multi-tasking.
• Able to respond appropriately to changes in direction or unexpected situations.
• Capable of lifting heavy objects with or without reasonable accommodation.
• Retail customer experience preferred.

Responsibilities

• Model established customer experience practices with internal and external customers.
• Supports and embodies a positive store culture through honesty, integrity, and respect.
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures.
• Promotes credit and loyalty programs.
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards.
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards.
• Initiates and participates in store recovery as needed throughout the day.
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store.
• Provides and accepts recognition and constructive feedback.
• Adheres to all labor laws, policies, and procedures.
• Supports and participates in store shrink reduction goals and programs.
• Participates in safety awareness and maintains a safe environment.
• Other duties as assigned.

Skills

Customer service

Flexibility

Communication

Attention to detail

Organizational skills

Job description

The TJX Companies, Inc. is hiring at Marshalls Store 0811 in Roseville, CA for a customer-facing role focused on delivering an outstanding shopping experience. You will engage with customers, handle transactions, promote credit and loyalty programs, and keep the sales floor clean and organized.

The position requires strong communication, multi-tasking, and reliability, with a willingness to work a flexible schedule. Competitive benefits and a service-oriented culture are emphasized.