Retail Customer Experience Specialist

The TJX Companies, Inc.; Pasadena (CA); On-site; USD 18,000 - 19,000; Full time

Benefits offered by this job

Associate discount

EAP

Health benefits

401(k) Associate contributions

Scholarship program

Adoption assistance

Job summary

The TJX Companies, Inc. in Pasadena is seeking a store associate to deliver a highly satisfying customer experience by engaging with customers and maintaining a clean, organized store.

You may work across multiple areas to support the business and uphold loss-prevention standards. Responsibilities include handling purchases, promoting credit and loyalty programs, maintaining merchandising standards, and participating in store recovery and safety initiatives.

Qualifications

• Possesses excellent customer service skills
• Able to work a flexible schedule to support business needs
• Strong communication and organizational skills with attention to detail
• Capable of multi-tasking
• Able to respond appropriately to changes in direction or unexpected situations
• Capable of lifting heavy objects with or without reasonable accommodation
• Works effectively with peers and supervisors
• Retail customer experience preferred

Responsibilities

• Role models established customer experience practices with internal and external customers
• Supports and embodies a positive store culture through honesty, integrity, and respect
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures
• Promotes credit and loyalty programs
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards
• Initiates and participates in store recovery as needed throughout the day
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
• Provides and accepts recognition and constructive feedback
• Adheres to all labor laws, policies, and procedures
• Supports and participates in store shrink reduction goals and programs
• Participates in safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Customer service skills

Flexible schedule

Communication skills

Organizational skills

Multitasking

Lifting heavy objects

Teamwork

Retail experience

Job description

The TJX Companies, Inc. in Pasadena is seeking a store associate to deliver a highly satisfying customer experience by engaging with customers and maintaining a clean, organized store.

You may work across multiple areas to support the business and uphold loss-prevention standards. Responsibilities include handling purchases, promoting credit and loyalty programs, maintaining merchandising standards, and participating in store recovery and safety initiatives.