Retail Customer Experience Specialist

Family Dollar Stores Of South Carolina LLC; North Carolina; On-site; USD 15,000 - 21,000; Full time

Benefits offered by this job

Employee Assistance Program

Retirement plans

Educational Assistance

And much more!

Job summary

Family Dollar Stores Of South Carolina LLC is seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. You will be the first point of contact, helping shoppers find products and answer questions with a friendly, professional attitude.

You will handle sales transactions at the register, maintain store cleanliness, stock shelves, unload trucks, and assist with stock replenishment while following safety and loss-prevention standards.

Qualifications

• High school diploma or equivalent is preferred.
• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred.
• Ability to follow instructions and interpret operational documents is required.
• Lift 30–50 lbs and perform frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and lifting.
• Excellent customer service and relationship management skills are required.
• Strong organizational and communication skills are required.
• Strong problem-solving and decision-making skills are required.

Responsibilities

• Assist customers with questions and recommendations.
• Manage sales transactions while working assigned cash register.
• Maintain security of cash and protect company assets.
• Keep the store well-stocked, and recover merchandise.
• Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards.
• Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders.
• Responsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable.

Skills

Customer service

Cash handling

Organizational skills

Communication skills

Problem solving

Teamwork

Attention to detail

Education

High school diploma or equivalent

Job description

Family Dollar Stores Of South Carolina LLC is seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. You will be the first point of contact, helping shoppers find products and answer questions with a friendly, professional attitude.

You will handle sales transactions at the register, maintain store cleanliness, stock shelves, unload trucks, and assist with stock replenishment while following safety and loss-prevention standards.