Retail Customer Experience Specialist

Petroleum Marketing Group, Inc.; New London (CT); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Health insurance

401(k)

Other options

Job summary

Petroleum Marketing Group, Inc. is seeking a Sales Associate for our Groton, CT location. The role focuses on greeting customers, operating the register, and supporting daily tasks including merchandising and food service to ensure an exceptional guest experience.

The position emphasizes teamwork, reliability, and strong communication. Benefits include health insurance and a 401(k); flexible hours and opportunities to grow with a family-owned business.

Qualifications

• Reliable transportation to commute to Groton, CT stores.
• Flexible availability including evenings/weekends.
• Excellent customer service skills and a positive attitude.
• Team environment collaboration and support for management.
• Strong communication with customers and team members.
• Goal orientation and organized work style.
• Physical ability to lift/carry up to 35 lbs.

Responsibilities

• Greet customers and provide an exceptional experience.
• Operate cash register and handle cash/transactions per standards.
• Support merchandising, food service, and daily store tasks.
• Assist with inventory checks and vendor check-ins.
• Communicate daily issues to Management and ensure safety practices.
• Maintain store cleanliness and adherence to PMG policies.

Skills

Reliable transportation

Flexible availability

Excellent customer service

Team-oriented

Strong communication

Goal oriented

Ability to lift up to 35 lbs

Job description

Description

Apply

Description

COMPANY DESCRIPTION: The Henny Penny convenience stores are operated by Petroleum Marketing Group, Inc. (PMG), a family-owned company. PMG acquired these stores from Hendels, Inc. on October 2, 2018. The sites have served Connecticut (CT) residents since 1949. As part of its fuel distribution business, Hendels, developed a network of gasoline stations over the years. We own, operate, and/or supply over 20 sites across the Connecticut area and annual fuel volume of over 700 million gallons. We offer each of our customers' superior customer service and support, provided by innovative, dedicated, talented and experienced employees.

Job Location: (Gold Star Hwy) Groton, CT

Job Title: Sales Associate

Job Description

The Sales Associate meets and exceeds customer expectations on an ongoing basis. To assure every customer has been provided an exceptional experience. A SA must work with their team members, and provide support to Management, to complete all store level tasks related to customer service, merchandising, food preparation, daily cleaning, cash register duties, and other related tasks. Benefits package to include health, 401K, and other options will be available.

Daily Duties

• Includes, but not limited to:
• Greet customers and provide an exceptional experience on an ongoing basis. Utilize G.R.E.A.T. Customer service to attain the highest level of service.
• Operate Cash Register according to PMG standards surrounding cash handling, returns, voids, no sales, record keeping, lottery management, and shift paperwork.
• Execute Daily Store Tasks with speed, accuracy, and efficiency. Store Daily Tasks include, but are not limited to
• Sales Floor Merchandising/Stocking
• Food Service Management
• Cooler Merchandising
• Vendor Check-Ins
• Communication of daily issues/challenges with Management.
• Ensure PMG policies and procedures surrounding Safety and Operational Excellence are executed.
• Perform work with Integrity, Honesty, and Respect.
• Support Management in other tasks and assignments on an ongoing basis.
  

Requirements

Job Requirements

Job Requirements

• Reliable Transportation
• Flexible Availability
• Believes in Excellent Customer Service
• Enjoys working in a team environment
• Great Communication Skills
• Goal Oriented and Organized
• Ability to lift/carry up to 35 lbs.
  
  

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Petroleum Marketing Group is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.