Customer Experience Associate - Flexible Hours & Benefits

Petroleum Marketing Group, Inc.; East Lyme (CT); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Health Benefits

401K Options

Flexible Shifts

Job summary

A leading company in Connecticut seeks a Sales Associate for its convenience stores. The role focuses on delivering exceptional customer service, managing daily tasks, and supporting the management team to ensure store operations. Flexible availability is required, and a strong focus on team collaboration is essential.

Qualifications

• Experience managing and directing others required.
• Ability to work independently and defuse issues.

Responsibilities

• Greet customers and provide exceptional service.
• Operate cash register and manage daily store tasks.
• Ensure safety and operational policies are followed.

Skills

Exemplary Customer Service

Great Communication Skills

Organizational Skills

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Description

Description

COMPANY DESCRIPTION: The Henny Penny convenience stores are operated by Petroleum Marketing Group, Inc. (PMG), a family-owned company. PMG acquired these stores from Hendels, Inc. on October 2, 2018. The sites have served Connecticut (CT) residents since 1949. As part of its fuel distribution business, Hendels, developed a network of gasoline stations over the years. We own, operate, and/or supply over 20 sites across the Connecticut area and annual fuel volume of over 700 million gallons. We offer each of our customers' superior customer service and support, provided by innovative, dedicated, talented and experienced employees.

Job Location: East Lyme, CT

Job Title: Sales Associate

Job Description

The Sales Associate meets and exceeds customer expectations on an ongoing basis. To assure every customer has been provided an exceptional experience. A SA must work with their team members, and provide support to Management, to complete all store level tasks related to customer service, merchandising, food preparation, daily cleaning, cash register duties, and other related tasks. Benefits package to include health, 401K, and other options will be available.

Daily Duties

• Includes, but not limited to:
• Greet customers and provide an exceptional experience on an ongoing basis. Utilize G.R.E.A.T. Customer service to attain the highest level of service.
• Operate Cash Register according to PMG standards surrounding cash handling, returns, voids, no sales, record keeping, lottery management, and shift paperwork.
• Execute Daily Store Tasks with speed, accuracy, and efficiency. Store Daily Tasks include, but are not limited to
• Sales Floor Merchandising/Stocking
• Food Service Management
• Cooler Merchandising
• Vendor Check-Ins
• Communication of daily issues/challenges with Management.
• Ensure PMG policies and procedures surrounding Safety and Operational Excellence are executed.
• Perform work with Integrity, Honesty, and Respect.
• Support Management in other tasks and assignments on an ongoing basis.
  

Requirements

Job Requirements

• Experience with managing and directing others.
• Minimum of 45 hours per week
• Flexible availability based on business needs. This may include any/all shifts, weekends, and holidays.
• Reliable Transportation
• Exemplary Customer Service
• Ability to work with little to no supervision.
• Ability to defuse issues/settle customer and associate matters.
• Great Communication Skills
• Knowledge and proficiency in Microsoft Word, Excel, and Outlook.
• Goal Oriented and Exceptional Organizational Skills
• Ability to lift/carry up to 35 lbs.
  
  

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Petroleum Marketing Group is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.