Retail Customer Experience Specialist

Dollar Tree, Inc.; Erie (Erie County); On-site; USD 17,000 - 21,000; Part time

Benefits offered by this job

Employee Assistance Program

Retirement plans

Educational Assistance

Job summary

Dollar Tree, Inc. is seeking a Customer Service Associate in Erie, PA to deliver a great shopping experience. Responsibilities include assisting customers, processing transactions, stocking merchandise, unloading trucks, and maintaining store cleanliness.

The role emphasizes friendly customer interactions, safety, and teamwork with associates and leaders. The position is part-time with duties across customer service, merchandising, and store upkeep.

Qualifications

• High school diploma or equivalent is preferred.
• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred.
• Ability to follow instructions and interpret operational documents is required.
• Must be able to lift between 30 and 50 lbs. and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting.
• Excellent customer service and relationship management skills are required.
• Strong organizational and communication skills are required.
• Strong problem-solving and decision-making skills are required.

Responsibilities

• Assist customers with questions and recommendations.
• Manage sales transactions while working assigned cash register.
• Maintain security of cash and protect company assets.
• Keep the store well-stocked, and recover merchandise.
• Receive merchandise and help with unloading trucks, stock replenishment per productivity standards.
• Ensure a positive, safe, and respectful environment with professional interactions.
• Maintain store cleanliness including bathrooms, floors, trash, and neat presentation.
• Other duties as assigned*

Skills

Customer service

Communication

Organizational skills

Problem solving

Lifts 30-50 lbs

Follow instructions

Education

High school diploma or equivalent

Job description

Dollar Tree, Inc. is seeking a Customer Service Associate in Erie, PA to deliver a great shopping experience. Responsibilities include assisting customers, processing transactions, stocking merchandise, unloading trucks, and maintaining store cleanliness.

The role emphasizes friendly customer interactions, safety, and teamwork with associates and leaders. The position is part-time with duties across customer service, merchandising, and store upkeep.