Retail Customer Experience Specialist

Kroger Family of Companies; Buford (GA); On-site; USD 30,000 - 38,000; Full time

Job summary

Kroger Family of Companies is hiring for a retail team member in Buford, GA. The role focuses on creating an outstanding customer experience, maintaining a safe and clean environment, and assisting the department manager in meeting sales and quality standards.

You will answer customer questions, know department products, suggest items, monitor freshness, and ensure shelves are stocked. The position requires reliable teamwork and adherence to food safety regulations.

Qualifications

• Ability to handle stressful situations.
• Knowledge of basic math (counting, addition, and subtraction).
• Effective communication skills.

Responsibilities

• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
• Recommend grocery items to customers to ensure they get the products they want and need; inform customers of grocery specials
• Check product quality to ensure freshness; review sell by dates and take appropriate action
• Label, stock and inventory department merchandise; provide customers with fresh products that they have ordered
• Report product ordering/shipping discrepancies to the department manager
• Display a positive attitude
• Stay current with present, future, seasonal and special ads
• Adhere to all food safety regulations and guidelines
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
• Notify management of customer or employee accidents
• Report all safety risks/issues and illegal activity, including robbery, theft or fraud
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Skills

Customer service

Communication

Stress management

Job description

Kroger Family of Companies is hiring for a retail team member in Buford, GA. The role focuses on creating an outstanding customer experience, maintaining a safe and clean environment, and assisting the department manager in meeting sales and quality standards.

You will answer customer questions, know department products, suggest items, monitor freshness, and ensure shelves are stocked. The position requires reliable teamwork and adherence to food safety regulations.