Retail Customer Experience & Merchandising Associate

The TJX Companies, Inc.; Hendersonville (TN); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Associate discount

401(k) plan

Health/dental/vision benefits

Paid holidays

Job summary

The TJX Companies, Inc. is hiring at our Hendersonville, TN location to deliver a high-quality customer experience in a fast-paced retail setting. You will interact with customers, process transactions, and maintain a clean, organized store environment.

You will support merchandising, participate in store recovery, and promote credit and loyalty programs while upholding company standards. This role emphasizes teamwork, integrity, and strong communication in a dynamic off-price retail culture.

Qualifications

• Excellent customer service skills.
• Able to work a flexible schedule.
• Strong communication and organizational skills with attention to detail.
• Capable of multi-tasking.
• Able to respond to changes in direction or unexpected situations.
• Capable of lifting heavy objects with or without accommodation.
• Retail customer experience preferred.

Responsibilities

• Role models established customer experience practices with internal and external customers
• Supports and embodies a positive store culture through honesty, integrity, and respect
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures
• Promotes credit and loyalty programs
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards
• Initiates and participates in store recovery as needed throughout the day
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
• Provides and accepts recognition and constructive feedback
• Adheres to all labor laws, policies, and procedures
• Supports and participates in store shrink reduction goals and programs
• Participates in safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Customer service

Communication

Multi-tasking

Flexibility

Job description

The TJX Companies, Inc. is hiring at our Hendersonville, TN location to deliver a high-quality customer experience in a fast-paced retail setting. You will interact with customers, process transactions, and maintain a clean, organized store environment.

You will support merchandising, participate in store recovery, and promote credit and loyalty programs while upholding company standards. This role emphasizes teamwork, integrity, and strong communication in a dynamic off-price retail culture.