Retail Customer Experience & Merchandising Associate

The TJX Companies, Inc.; Durham (NC); On-site; USD 19,000 - 20,000; Full time

Benefits offered by this job

Associate discount

401(k) plan

Health insurance (medical/dental/vison

Paid holidays/vacation/sick

Life insurance

Short/long term disability

Job summary

Marshalls at The TJX Companies, Inc. in Durham, NC is hiring to deliver an exceptional customer experience in a fast-paced off-price retail environment. You'll engage with customers, maintain store cleanliness, and support various departments as needed to meet business goals.

The role emphasizes customer service, adherence to policies, and active participation in promotions and loyalty programs. This position supports a flexible schedule, operates within a dynamic team, and contributes to a

Qualifications

• Excellent customer service skills.
• Able to work a flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.
• Capable of multi-tasking.
• Able to respond appropriately to changes in direction or unexpected situations.
• Capable of lifting heavy objects with or without reasonable accommodation.
• Works effectively with peers and supervisors.
• Retail customer experience preferred.

Responsibilities

• Deliver a highly satisfied customer experience by engaging with customers and maintaining a clean, organized store.
• Adhere to operational, merchandise, and loss prevention standards.
• Cross-train to work in multiple areas of the store as needed.
• Promote credit and loyalty programs to customers.
• Process and prepare merchandise for the sales floor according to procedures.
• Support store safety, recoveries, and general housekeeping throughout the day.
• Participate in shrink reduction goals and labor policy adherence.

Skills

Customer service

Flexibility

Communication

Multi-tasking

Adaptability

Lifting ability

Teamwork

Job description

Marshalls at The TJX Companies, Inc. in Durham, NC is hiring to deliver an exceptional customer experience in a fast-paced off-price retail environment. You'll engage with customers, maintain store cleanliness, and support various departments as needed to meet business goals.

The role emphasizes customer service, adherence to policies, and active participation in promotions and loyalty programs. This position supports a flexible schedule, operates within a dynamic team, and contributes to a