Merchandise & Customer Experience Associate

The TJX Companies, Inc.; Concord (NC); On-site; USD 18,000 - 19,000; Full time

Benefits offered by this job

Associate discount

401(k) matching

Job summary

Marshalls in Concord, NC seeks a Customer Service Associate to deliver outstanding service and maintain a clean, organized store environment. You will engage with customers, process purchases, and support store operations.

Flexibility in scheduling and strong communication are essential. Prior retail experience is preferred, with opportunities for growth within TJX Companies, a Fortune 100 off-price retailer.

Qualifications

• Excellent customer service skills.
• Able to work a flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.
• Capable of multi-tasking.
• Able to respond to changes in direction or unexpected situations.
• Capable of lifting heavy objects with or without accommodation.
• Retail customer experience preferred.

Responsibilities

• Role models established customer experience practices with customers.
• Supports a positive store culture with honesty, integrity, and respect.
• Accurately rings customer purchases/returns and counts change.
• Promotes credit and loyalty programs.
• Maintains merchandising standards and procedures.
• Prepares merchandise for the sales floor.
• Participates in store recovery and cleanliness.

Skills

Customer service

Flexible schedule

Communication

Multitasking

Attention to detail

Team player

Job description

Marshalls in Concord, NC seeks a Customer Service Associate to deliver outstanding service and maintain a clean, organized store environment. You will engage with customers, process purchases, and support store operations.

Flexibility in scheduling and strong communication are essential. Prior retail experience is preferred, with opportunities for growth within TJX Companies, a Fortune 100 off-price retailer.