Retail Customer Experience & Merchandising Associate

Winners Merchants International, L.P.; Algonquin (IL); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

Health/dental/vision insurance

Referral bonuses

Cell phone discounts

Pet & legal insurance

Job summary

TJX Companies operates HomeGoods in Algonquin, IL. This role focuses on delivering an outstanding customer experience, maintaining a clean, organized store, and adhering to operational standards across departments.

You will engage customers, promote loyalty programs, handle transactions accurately, and support loss prevention efforts while contributing to a positive team culture and safe store environment.

Qualifications

• Excellent customer service skills
• Able to work a flexible schedule to support business needs
• Strong communication and organizational skills with attention to detail
• Capable of multi-tasking
• Able to respond to changes in direction or unexpected situations
• Capable of lifting heavy objects with or without reasonable accommodation
• Works effectively with peers and supervisors
• Retail customer experience preferred

Responsibilities

• Role models established customer experience practices with internal and external customers
• Supports and embodies a positive store culture through honesty, integrity, and respect
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures
• Promotes credit and loyalty programs
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards
• Initiates and participates in store recovery as needed throughout the day
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
• Provides and accepts recognition and constructive feedback
• Adheres to all labor laws, policies, and procedures
• Supports and participates in store shrink reduction goals and programs
• Participates in safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Customer service

Communication

Organizational skills

Multi-tasking

Attention to detail

Flexibility

Job description

TJX Companies operates HomeGoods in Algonquin, IL. This role focuses on delivering an outstanding customer experience, maintaining a clean, organized store, and adhering to operational standards across departments.

You will engage customers, promote loyalty programs, handle transactions accurately, and support loss prevention efforts while contributing to a positive team culture and safe store environment.