Retail Customer Experience Manager--FT

Michaels Stores; Chesterfield (MO); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading company in retail is seeking a Retail Customer Experience Manager for their Chesterfield store. This role involves managing front-end operations, leading a team to enhance customer service, and ensuring compliance with company standards. The ideal candidate will have retail management experience and a commitment to delivering a positive shopping experience.

Qualifications

• Retail management experience preferred.

Responsibilities

• Assist Store Manager in ensuring compliance with SOPs and standards.
• Lead omnichannel initiatives and manage team performance.
• Plan and execute in-store events.

Skills

Customer Service

Leadership

Retail Management

Job description

Join to apply for the Retail Customer Experience Manager--FT role at Michaels Stores

Position Details

Store - ST.L-CHESTERFIELD, MO

Deliver a customer-centric shopping experience by managing front-end operations and expectations. Lead omnichannel processes and maintain store recovery standards to fulfill our Brand Promises. Provide friendly customer service.

Key Responsibilities

1. Assist Store Manager in ensuring compliance with SOPs, company policies, and standards; hold team accountable for store conditions and results.
2. Follow all front-end policies and procedures; meet KPIs and manage team performance.
3. Plan and execute in-store events in line with company programs.
4. Lead omnichannel initiatives.
5. Manage shrink and safety programs.
6. Assist with cash reconciliation, bank deposits, and inventory processes including RTV and ASN activities.
7. Support onboarding, training, and coaching of team members to achieve results and support talent development.
8. Serve as Manager on Duty (MOD).
9. Promote a positive, respectful environment and embody the organization’s values.
10. Assist customers, locate products, and provide solutions.
11. Participate in truck unloading and stocking, ensuring standards and budgets are met.
12. Cross-train in Custom Framing sales and production.
13. In stores without a Framing Manager, lead delivery of high-quality custom framing solutions, planning workload with the Store Manager.

Preferred Skills and Experience

Retail management experience preferred.

Physical and Work Environment

• Ability to stand for long periods, move throughout the store, and perform physical tasks such as lifting and reaching.
• Work involves some outdoor activities, climbing ladders, and working nights, weekends, and early mornings.

Additional Information

Applicants must meet legal requirements. Michaels is committed to inclusion and providing reasonable accommodations for individuals with disabilities.