Retail Customer Experience Manager-FT

Michaels Stores; Chesterfield (MO); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading retail company is seeking a Store Manager to oversee front-end operations and ensure compliance with company standards. The role involves leading a team, managing customer service, and executing store events to enhance the shopping experience.

Qualifications

• Retail management experience preferred.

Responsibilities

• Assist Store Manager in leading and managing adherence to SOPs.
• Plan and lead execution of in-store events.
• Train and coach the customer experience team.

Skills

Customer Service

Leadership

Retail Management

Job description

Store - ST.L-CHESTERFIELD, MO

Job Summary

Deliver a customer-centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.

Key Responsibilities

1. Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results
2. Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
3. Plan and lead the execution of class and in-store events in accordance with Company programs
4. Lead the omnichannel processes
5. Manage and execute shrink and safety programs
6. Assist with cash reconciliation and bank deposits
7. Assist with inventory processes including Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
8. Assist with onboarding of new Team Members
9. Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in performance management; support Talent Development; utilize leadership competencies for self-development
10. Serve as Manager on Duty (MOD)
11. Interact with others respectfully; promote commitment to the organization’s vision and values; project a positive image; serve as a role model
12. Acknowledge customers, assist with locating products, and provide solutions
13. Participate in truck unloading and stocking processes, ensuring standards are followed and completed within budget
14. Manage and execute shrink and safety programs
15. Cross-train in Custom Framing selling and production
16. In stores without a Framing Manager, lead delivery of high-quality custom framing solutions, planning and managing workload in partnership with the Store Manager

Other Duties

As assigned.

Preferred Knowledge/Skills/Abilities

Retail management experience preferred.

Physical Requirements & Work Environment

• Ability to remain standing for long periods
• Ability to move throughout the store
• Regular bending, lifting, carrying, reaching, and stretching
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment
• Work hours include nights, weekends, and early mornings

If assistance is needed with essential functions, contact your supervisor for reasonable accommodation options.

• Work in a climate-controlled retail setting with some outdoor work and stockroom activities

Legal and Company Information

Applicants in the U.S. must meet legal requirements. Michaels is committed to inclusion and equal opportunity. For accommodations, contact Customer Care at 1-800-642-4235. For more info, visit our website.