Retail Customer Experience Manager

Macy's; Manassas (VA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Comprehensive health and wellness coverage

401(k) match

Paid time off

Employee Assistance Program

Job summary

A leading retail company is seeking a Customer Service Manager in Manassas, Virginia. This role involves leading a team to enhance customer experiences, exceed sales goals, and manage operational functions. The ideal candidate has a strong background in retail management and a passion for fostering a welcoming environment. Additional perks include competitive pay, comprehensive health coverage, and opportunities for career growth. Join a team that values innovation and teamwork while making memorable moments for customers.

Qualifications

• 3-5 years of management experience in retail.
• This position requires heavy lifting and constant movement.
• Able to work a flexible schedule based on department needs.

Responsibilities

• Build a productive and enthusiastic team.
• Exceed sales goals by leading initiatives.
• Manage selling support and operational areas.

Skills

Leadership and Team Building

Customer Service Excellence

Sales and Performance Management

Analytical Skills

Operational Management

Cross-functional Support

Talent Development

Conflict Resolution

Communication Skills

Technical Proficiency

Education

Bachelor’s degree or equivalent work experience

High School diploma or equivalent

Tools

Microsoft Suite

Job description

A leading retail company is seeking a Customer Service Manager in Manassas, Virginia. This role involves leading a team to enhance customer experiences, exceed sales goals, and manage operational functions. The ideal candidate has a strong background in retail management and a passion for fostering a welcoming environment. Additional perks include competitive pay, comprehensive health coverage, and opportunities for career growth. Join a team that values innovation and teamwork while making memorable moments for customers.