Retail Customer Experience Manager

Hanes Companies, Inc; Calhoun (GA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health/dental/vision insurance

401K

Discounted stock program

Job summary

Hanes Companies, Inc is looking for a Customer Service Team Lead in Calhoun, Georgia. The role involves leading the customer service team to provide exceptional support to retail accounts.

Key responsibilities include overseeing order fulfillment, mentoring staff, resolving inquiries, and ensuring effective communication with Sales and Operations. Applicants should have 2+ years in customer service and strong problem-solving skills. Benefits include health insurance and a 401K program.

Qualifications

• 2+ years in customer service, account support, or order management within consumer goods, wholesale, or retail.
• Experience managing or mentoring a team.
• Strong understanding of order-to-cash processes, EDI, and retailer expectations.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Lead and develop the customer service team for exceptional retailer support.
• Oversee order fulfillment and proactive issue resolution.
• Guide CSRs on handling retailer inquiries and escalations.
• Collaborate with Operations to monitor inventory levels.

Skills

Customer service management

Order management

Cross-functional collaboration

Problem-solving

Communication

Job description

Hanes Companies, Inc is looking for a Customer Service Team Lead in Calhoun, Georgia. The role involves leading the customer service team to provide exceptional support to retail accounts.

Key responsibilities include overseeing order fulfillment, mentoring staff, resolving inquiries, and ensuring effective communication with Sales and Operations. Applicants should have 2+ years in customer service and strong problem-solving skills. Benefits include health insurance and a 401K program.