Retail Customer Experience Leader

Hanes Companies; Calhoun (GA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health/dental/vision insurance

401K with company match

Discounted stock program

Paid time off

Employee assistance program

Gym reimbursement

Education reimbursement

Job summary

Hanes Companies is seeking a Customer Service Manager in Calhoun, Georgia. In this role, you will lead the customer service team to ensure exceptional support for retail accounts, oversee order fulfillment, and collaborate closely with Sales and Operations teams.

The ideal candidate has over 2 years of relevant experience, strong communication, and problem-solving skills. A competitive hourly rate and comprehensive benefits including health insurance and a 401K plan are offered.

Qualifications

• 2+ years in customer service or account support within the relevant sectors.
• Experience managing or mentoring a team.
• Strong understanding of order-to-cash processes and EDI.

Responsibilities

• Lead and develop the customer service team.
• Oversee order fulfillment to ensure timely shipping.
• Collaborate with Operations/Receiving on inventory management.

Skills

Customer service experience

Team management skills

Problem-solving

Excellent communication

Cross-functional collaboration

Job description

Hanes Companies is seeking a Customer Service Manager in Calhoun, Georgia. In this role, you will lead the customer service team to ensure exceptional support for retail accounts, oversee order fulfillment, and collaborate closely with Sales and Operations teams.

The ideal candidate has over 2 years of relevant experience, strong communication, and problem-solving skills. A competitive hourly rate and comprehensive benefits including health insurance and a 401K plan are offered.