Retail Customer Experience Leader — Elevate Sales & Service

Victoria’s Secret & Co.; Lakewood (CO); On-site; USD 31,684 - 43,256; Full time

Job summary

A leading retail company in Lakewood is seeking a Customer Experience Manager to enhance customer satisfaction and lead a team. Responsibilities include delivering exceptional service, managing store operations, and ensuring visual merchandising standards. The ideal candidate should have 3+ years of retail leadership and a passion for creating positive experiences for customers. This full-time role offers a competitive salary ranging from $23.00 to $31.40, with flexible scheduling required.

Qualifications

• 3+ years of retail leadership experience preferred.
• Ability to work nights, weekends, and a flexible schedule.
• Proven ability to inspire a team to achieve company strategies.

Responsibilities

• Lead and demonstrate company values within the store.
• Deliver exceptional customer experiences through coaching.
• Manage labor hours to drive sales and profit.

Skills

Customer satisfaction improvement

Self-awareness

Cross-functional influence

Tools

Technology use (headsets, mobile devices, computers)

Job description

A leading retail company in Lakewood is seeking a Customer Experience Manager to enhance customer satisfaction and lead a team. Responsibilities include delivering exceptional service, managing store operations, and ensuring visual merchandising standards. The ideal candidate should have 3+ years of retail leadership and a passion for creating positive experiences for customers. This full-time role offers a competitive salary ranging from $23.00 to $31.40, with flexible scheduling required.