Customer Experience Leader — Elevate Service & Sales

Victoria’s Secret & Co.; Jacksonville (FL); On-site; USD 30,651 - 41,190; Full time

Job summary

A leading retail company in Jacksonville seeks a Customer Experience Manager to enhance customer satisfaction and sales growth. You will coach the team, manage sales operations, and maintain visual standards while ensuring top-tier service. Ideal candidates will have strong leadership and retail experience, along with a passion for the brand. This position offers competitive pay and full-time hours.

Qualifications

• Ability to improve customer satisfaction and drive loyalty.
• Experience in reviewing business reports and insights.
• Strong self-awareness and feedback incorporation skills.

Responsibilities

• Drive and grow top-line sales by leading the sales floor.
• Coach and develop the sales team for performance improvements.
• Maintain visual merchandising standards and manage payroll.

Skills

Customer satisfaction improvement

Team leadership

Performance management

Retail experience

Sales driving

Education

3+ years of retail leadership experience

Tools

Technology (headsets, mobile devices, computers)

Job description

A leading retail company in Jacksonville seeks a Customer Experience Manager to enhance customer satisfaction and sales growth. You will coach the team, manage sales operations, and maintain visual standards while ensuring top-tier service. Ideal candidates will have strong leadership and retail experience, along with a passion for the brand. This position offers competitive pay and full-time hours.