Retail Customer Experience Leader

The TJX Companies, Inc.; Appleton (WI); On-site; USD 20,664 - 21,352; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

Medical/dental/vision insurance

Paid holidays/vacation/sick

Job summary

Marshalls, part of The TJX Companies, is hiring at store level in Appleton, WI. This role focuses on creating a positive customer experience, mentoring Associates, and promoting loyalty programs.

You will coordinate POS coverage, respond to customer concerns, and uphold store standards. The position requires ability to train others, strong merchandising knowledge, and a flexible schedule including nights and weekends.

Qualifications

• 1 year retail experience
• 6 months of leadership experience
• Strong communication and organizational skills
• Ability to train others

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Customer service

Merchandising

Communication

Team leadership

Job description

Marshalls, part of The TJX Companies, is hiring at store level in Appleton, WI. This role focuses on creating a positive customer experience, mentoring Associates, and promoting loyalty programs.

You will coordinate POS coverage, respond to customer concerns, and uphold store standards. The position requires ability to train others, strong merchandising knowledge, and a flexible schedule including nights and weekends.