Retail Customer Experience Lead

Kroger; Anna (TX); On-site; USD 26,000 - 34,000; Full time

Job summary

Kroger is hiring for an in-store associate to deliver outstanding customer service in Anna, Texas. You will help customers, answer questions, stock products, and support cashier and merchandising tasks to ensure a clean, safe shopping environment.

The role emphasizes teamwork, accuracy in math-based tasks, and adherence to store policies. You will participate in promotions and safety programs while supporting daily department operations.

Qualifications

• Excellent communication and customer service skills.
• Knowledge of basic math: counting, addition, and subtraction.
• Ability to handle stressful situations.
• Must be able to meet the minimum physical demands of the position.
• Must be 18 or older.

Responsibilities

• Adhere to all local, state and federal health and civil codes.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Understand the store's layout and be able to locate products.
• Inform and educate department associates about current, upcoming and special in-store promotions, especially promotions that affect the department.
• Stay current with present, future, seasonal and special ads.
• Maintain an awareness of inventory/stocking conditions; note any discrepancies in inventory.
• Observe scheduled shift operating hours.
• Demonstrate creative merchandising.
• Condition all products in assigned sections according to company policy.
• Understand and perform cashier functions.
• Ensure that all current merchandising, customer service, labor control, expense and supply controls, loss prevention, maintenance, safety, food safety, associate and customer engagement rules are being followed.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risks, or issues, and illegal activity, including: robbery, theft or fraud.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Skills

Effective communication

Basic math

Stress management

Physical stamina

Age 18+

Education

High School diploma or equivalent

Job description

Kroger is hiring for an in-store associate to deliver outstanding customer service in Anna, Texas. You will help customers, answer questions, stock products, and support cashier and merchandising tasks to ensure a clean, safe shopping environment.

The role emphasizes teamwork, accuracy in math-based tasks, and adherence to store policies. You will participate in promotions and safety programs while supporting daily department operations.