Retail Customer Experience Associate - Paramus Rt 17

The TJX Companies, Inc.; Paramus (NJ); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Associate discount

Employee Assistance Program (EAP)

Smoking cessation assistance

Bereavement leave

401(k) plan for associates

Childcare discounts

Cell phone discounts

Pet insurance

Legal insurance

Credit union

Referral bonuses

Job summary

Marshalls at USA Marshalls Store 1368 Paramus NJ is hiring to deliver a superior customer experience. You will assist customers, process transactions, promote loyalty programs, and maintain a clean, organized store while following policies and loss prevention standards.

The role requires strong communication, multitasking, and the ability to adapt to changing directions, with a focus on teamwork and compliance with labor laws. Prior retail experience is preferred.

Qualifications

• Excellent customer service skills.
• Ability to work a flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.
• Capable of multi-tasking.
• Able to respond to changes in direction or unexpected situations.
• Capable of lifting heavy objects with or without accommodation.
• Works effectively with peers and supervisors.
• Retail customer experience preferred.

Responsibilities

• Role models established customer experience practices with internal and external customers.
• Supports and embodies a positive store culture through honesty, integrity, and respect.
• Accurately rings customer purchases/returns and counts change back to customer.
• Promotes credit and loyalty programs.
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards.
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards.
• Initiates and participates in store recovery as needed throughout the day.
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store.
• Provides and accepts recognition and constructive feedback.
• Adheres to all labor laws, policies, and procedures.
• Supports and participates in store shrink reduction goals and programs.
• Participates in safety awareness and maintains a safe environment.
• Other duties as assigned

Skills

Customer service

Flexible schedule

Job description

Marshalls at USA Marshalls Store 1368 Paramus NJ is hiring to deliver a superior customer experience. You will assist customers, process transactions, promote loyalty programs, and maintain a clean, organized store while following policies and loss prevention standards.

The role requires strong communication, multitasking, and the ability to adapt to changing directions, with a focus on teamwork and compliance with labor laws. Prior retail experience is preferred.