Retail Customer Experience Associate I

dollartree; Springfield (IL); On-site; USD 17,000 - 21,000; Part time

Benefits offered by this job

Employee Assistance Program

Retirement plans

Educational Assistance

And much more!

Job summary

Dollar Tree in Springfield, IL is seeking a Customer Service Associate to help deliver a great shopping experience. Responsibilities include assisting customers with questions and recommendations, handling cash transactions at the register, and keeping the store clean and well-stocked.

You will unload merchandise, stock replenishment, and ensure a safe, friendly environment while interacting with customers and team members.

Qualifications

• High school diploma or equivalent is preferred.
• Experience in customer service in retail or similar environment is preferred.
• Ability to follow instructions and interpret operating documents.
• Must be able to lift 30–50 lbs and perform physical tasks regularly.
• Excellent customer service and relationship management skills.
• Strong organizational and communication skills.
• Strong problem-solving and decision-making skills.

Responsibilities

• Assist customers with questions and recommendations.
• Manage sales transactions at the cash register.
• Maintain security of cash and protect company assets.
• Keep the store well-stocked and recover merchandise.
• Receive merchandise and help with unloading trucks and stock replenishment.
• Ensure a positive, safe, and respectful environment with staff and customers.
• Maintain cleanliness throughout the store, bathrooms, floors, and rest areas.
• Other duties as assigned.

Skills

Customer service

Communication

Organization

Problem solving

Physical lifting

Education

High school diploma or equivalent

Job description

Dollar Tree in Springfield, IL is seeking a Customer Service Associate to help deliver a great shopping experience. Responsibilities include assisting customers with questions and recommendations, handling cash transactions at the register, and keeping the store clean and well-stocked.

You will unload merchandise, stock replenishment, and ensure a safe, friendly environment while interacting with customers and team members.