Retail Customer Experience Associate I

dollartree; Leland (NC); On-site; USD 15,000 - 21,000; Part time

Benefits offered by this job

Employee Assistance Program

Retirement plans

Educational Assistance

Job summary

Dollar Tree in North Carolina is seeking a Customer Service Associate to help shoppers and keep the store running smoothly. You will assist customers, handle transactions at the register, stock shelves, unload trucks, and maintain a clean, safe, and friendly environment.

The role requires a high school diploma or equivalent, prior retail customer service experience is preferred, and you must be able to lift 30–50 lbs and meet the demands of standing and walking throughout shifts.

Qualifications

• High school diploma or equivalent is preferred.
• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred.
• Ability to follow instructions and interpret operational documents is required.
• Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of standing and walking.
• Excellent customer service and relationship management skills are required.
• Strong organizational and communication skills are required.
• Strong problem-solving and decision-making skills are required.

Responsibilities

• Assist customers with questions and recommendations.
• Manage sales transactions while working assigned cash register.
• Maintain security of cash and protect company assets.
• Keep the store well-stocked, and recover merchandise.
• Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards.
• Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders.
• Responsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable.
• Other duties as assigned*

Skills

Customer service

Communication

Teamwork

Cash handling

Physical stamina

Attention to detail

Education

High school diploma or equivalent

Job description

Dollar Tree in North Carolina is seeking a Customer Service Associate to help shoppers and keep the store running smoothly. You will assist customers, handle transactions at the register, stock shelves, unload trucks, and maintain a clean, safe, and friendly environment.

The role requires a high school diploma or equivalent, prior retail customer service experience is preferred, and you must be able to lift 30–50 lbs and meet the demands of standing and walking throughout shifts.