Retail Customer Experience Associate — Flexible Schedule

The TJX Companies, Inc.; Knoxville (TN); On-site; USD 18,000 - 19,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

Scholarship program

Adoption assistance

Job summary

Marshalls at The TJX Companies, Inc. in Knoxville, TN is seeking team members to deliver exceptional customer experiences on the sales floor. You will interact with customers, maintain a clean store, and support a positive culture through honesty and respect.

Responsibilities include ringing transactions, promoting credit/loyalty programs, merchandising, shelf readiness, and store recovery. Candidates should be adaptable, detail-oriented, and able to work varying shifts.

Qualifications

• Possesses excellent customer service skills.
• Able to work a flexible schedule to support business needs.
• Possesses strong communication and organizational skills with attention to detail.

Responsibilities

• Responsible for delivering a highly satisfied customer experience proven by engaging and interacting with all customers, embodying customer experience principles and philosophy, and maintaining a clean and organized store environment.
• Role models established customer experience practices with internal and external customers
• Supports and embodies a positive store culture through honesty, integrity, and respect
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures
• Promotes credit and loyalty programs
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards
• Initiates and participates in store recovery as needed throughout the day
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
• Provides and accepts recognition and constructive feedback
• Adheres to all labor laws, policies, and procedures
• Supports and participates in store shrink reduction goals and programs
• Participates in safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Customer service

Flexible schedule

Communication

Attention to detail

Job description

Marshalls at The TJX Companies, Inc. in Knoxville, TN is seeking team members to deliver exceptional customer experiences on the sales floor. You will interact with customers, maintain a clean store, and support a positive culture through honesty and respect.

Responsibilities include ringing transactions, promoting credit/loyalty programs, merchandising, shelf readiness, and store recovery. Candidates should be adaptable, detail-oriented, and able to work varying shifts.