Retail Customer Experience Associate — Discount & Growth

The TJX Companies, Inc.; Virginia (MN); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Associate discount

Medical/dental/vision

Paid holidays/vacation/sick

401(k)

Job summary

Marshalls, part of The TJX Companies, Inc., is hiring to deliver a highly satisfied customer experience. You will engage with customers, maintain a clean store, and support operations in a dynamic retail environment.

Responsibilities include processing purchases, promoting loyalty programs, and upholding safety and loss-prevention standards. The role may require cross-training across store areas and varying shifts.

Qualifications

• Excellent customer service abilities.
• Strong communication and organizational skills.
• Ability to multitask and adapt to changes.

Responsibilities

• Role models established customer experience practices with internal and external customers.
• Supports and embodies a positive store culture through honesty, integrity, and respect.
• Accurately rings customer purchases/returns and counts change back to customer.
• Promotes credit and loyalty programs.
• Maintains and upholds merchandising philosophy and follows procedures.
• Processes and prepares merchandise for the sales floor following procedures.
• Initiates and participates in store recovery as needed.
• Maintains cleanliness and recovery standards for the sales floor.
• Provides and accepts recognition and constructive feedback.
• Adheres to labor laws, policies, and procedures.
• Supports store shrink reduction goals and programs.
• Participates in safety awareness and maintains a safe environment.
• Other duties as assigned.

Skills

Customer service

Communication

Attention to detail

Multi-tasking

Flexibility

Job description

Marshalls, part of The TJX Companies, Inc., is hiring to deliver a highly satisfied customer experience. You will engage with customers, maintain a clean store, and support operations in a dynamic retail environment.

Responsibilities include processing purchases, promoting loyalty programs, and upholding safety and loss-prevention standards. The role may require cross-training across store areas and varying shifts.