Retail Customer Experience Associate

The TJX Companies, Inc.; Warren (OH); On-site; USD 19,000 - 20,000; Full time

Benefits offered by this job

Associate discount

401(k) plan

Health benefits

Paid holidays

Job summary

TJ Maxx in Warren, OH is recruiting for a customer-focused team member. You will engage customers, maintain a clean store, and support multiple areas of the business as needed to meet daily objectives.

The role emphasizes excellent service, adherence to policies, and participation in safety and loss-prevention programs. Competitive pay and benefits are offered, with opportunities for growth within our off-price retail family.

Qualifications

• Excellent customer service skills and a friendly demeanor.
• Able to work flexible shifts to meet business needs.
• Strong communication and organizational skills with attention to detail.
• Capable of multitasking in a fast-paced retail environment.
• Respond effectively to changes in direction or unexpected situations.
• Capable of lifting heavy objects with or without accommodation.

Responsibilities

• Role models established customer experience practices with internal and external customers.
• Supports and embodies a positive store culture through honesty, integrity, and respect.
• Accurately rings customer purchases/returns and counts change back to customer.
• Promotes credit and loyalty programs.
• Maintains and upholds merchandising philosophy and follows procedures.
• Accurately processes and prepares merchandise for the sales floor.
• Initiates and participates in store recovery as needed.
• Maintains cleanliness and organization of the sales floor and store.
• Provides and accepts recognition and constructive feedback.
• Adheres to labor laws, policies, and procedures.
• Supports shrink reduction goals and programs.
• Participates in safety awareness and maintains a safe environment.
• Other duties as assigned.

Skills

Customer service

Flexibility

Communication

Multi-tasking

Attention to detail

Team collaboration

Retail experience

Job description

TJ Maxx in Warren, OH is recruiting for a customer-focused team member. You will engage customers, maintain a clean store, and support multiple areas of the business as needed to meet daily objectives.

The role emphasizes excellent service, adherence to policies, and participation in safety and loss-prevention programs. Competitive pay and benefits are offered, with opportunities for growth within our off-price retail family.