Retail Customer Experience Associate

The TJX Companies, Inc.; Suffolk (VA); On-site; USD 19,000 - 20,000; Full time

Benefits offered by this job

Associate discount

401(k) match

Health/dental/vision insurance

Job summary

HomeGoods in Suffolk, VA is seeking a Customer Experience Associate to deliver an outstanding shopping experience, keep a clean store, and support daily operations at USA HomeGoods Store 1134 Suffolk VA. You will engage customers, assist with merchandising, and promote loyalty programs.

The role requires strong customer service, adaptability, and teamwork. The starting pay range is USD 13.50 to 14.00 per hour, with opportunities to grow within TJX’s global family.

Qualifications

• Excellent customer service skills.
• Flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.
• Capable of multi-tasking.
• Able to respond to changes in direction or unexpected situations.
• Capable of lifting heavy objects with or without reasonable accommodation.
• Works effectively with peers and supervisors.
• Retail customer experience preferred.

Responsibilities

• Role models established customer experience practices with internal and external customers.
• Supports and embodies a positive store culture through honesty, integrity, and respect.
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures.
• Promotes credit and loyalty programs.
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards.
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards.
• Initiates and participates in store recovery as needed throughout the day.
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store.
• Provides and accepts recognition and constructive feedback.
• Adheres to all labor laws, policies, and procedures.
• Supports and participates in store shrink reduction goals and programs.
• Participates in safety awareness and maintains a safe environment.
• Other duties as assigned.

Skills

Customer service

Communication

Organization

Multi-tasking

Flexibility

Teamwork

Job description

HomeGoods in Suffolk, VA is seeking a Customer Experience Associate to deliver an outstanding shopping experience, keep a clean store, and support daily operations at USA HomeGoods Store 1134 Suffolk VA. You will engage customers, assist with merchandising, and promote loyalty programs.

The role requires strong customer service, adaptability, and teamwork. The starting pay range is USD 13.50 to 14.00 per hour, with opportunities to grow within TJX’s global family.