Backroom Operations & Customer Service Associate

The TJX Companies, Inc.; Newport News (VA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Associate discount

401(k) plan

Health benefits

Paid time off

Job summary

The TJX Companies, Inc. is hiring a Retail Associate for our USA HomeGoods Store in Newport News, VA.

You will deliver a highly satisfying customer experience, maintain a clean and organized store, and assist in merchandise readiness while following loss prevention standards. You’ll work with a diverse team, support flexible scheduling, and contribute to a positive store culture by upholding integrity and respect.

Qualifications

• Excellent customer service skills.
• Able to work a flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.
• Capable of multi-tasking.
• Able to respond to changes in direction or unexpected situations.
• Capable of lifting heavy objects with or without accommodation.
• Works effectively with peers and supervisors.
• Retail customer experience preferred.

Responsibilities

• Role models established customer experience practices with internal and external customers.
• Supports and embodies a positive store culture through honesty, integrity, and respect.
• Accurately rings customer purchases/returns and counts change back to customer according to operating procedures.
• Promotes credit and loyalty programs.
• Maintains merchandising standards and procedures.
• Prepares merchandise for the sales floor following company procedures.
• Initiates and participates in store recovery as needed.
• Maintains cleanliness and organization of the sales floor and store.
• Gives and receives feedback; adheres to labor laws and procedures.
• Supports shrink reduction goals and safety initiatives.

Skills

Customer service

Flexible schedule

Communication

Organization

Multi-tasking

Adaptability

Lifting heavy objects

Teamwork

Retail experience

Job description

The TJX Companies, Inc. is hiring a Retail Associate for our USA HomeGoods Store in Newport News, VA.

You will deliver a highly satisfying customer experience, maintain a clean and organized store, and assist in merchandise readiness while following loss prevention standards. You’ll work with a diverse team, support flexible scheduling, and contribute to a positive store culture by upholding integrity and respect.