Retail Customer Experience Associate

Dollar Tree, Inc.; Fullerton (CA); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Employee Assistance Program

Retirement plans

Educational Assistance

Job summary

Dollar Tree, Inc. in Fullerton, CA is seeking a Customer Service Associate to deliver a great shopping experience. You will assist customers, process sales at the register, restock merchandise, and help unload trucks while maintaining a clean, safe store environment.

The role emphasizes excellent customer service, strong communication, and the ability to lift 30–50 lbs. and perform physical tasks as needed. You will work with a friendly team to ensure a positive customer experience.

Qualifications

• High school diploma or equivalent preferred.
• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred.
• Ability to follow instructions and interpret operational documents is required.
• Must be able to lift between 30 and 50 lbs. and handle frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting.
• Excellent customer service and relationship management skills are required.
• Strong organizational and communication skills are required.
• Strong problem-solving and decision-making skills are required.

Responsibilities

• Assist customers with questions and recommendations.
• Manage sales transactions while working assigned cash register.
• Maintain security of cash and protect company assets.
• Keep the store well-stocked and recover merchandise.
• Receive merchandise and help with unloading trucks and stock replenishment per productivity standards.
• Ensure a positive, safe, and respectful environment with customers, associates, and leaders.
• Clean and restock bathrooms; sweep and mop floors; keep all areas neat and presentable.
• Other duties as assigned.

Skills

Customer service

Communication

Organization

Problem solving

Document interpretation

Physical stamina

Teamwork

Education

High school diploma or equivalent

Job description

Dollar Tree, Inc. in Fullerton, CA is seeking a Customer Service Associate to deliver a great shopping experience. You will assist customers, process sales at the register, restock merchandise, and help unload trucks while maintaining a clean, safe store environment.

The role emphasizes excellent customer service, strong communication, and the ability to lift 30–50 lbs. and perform physical tasks as needed. You will work with a friendly team to ensure a positive customer experience.