Retail Customer Experience Associate

The TJX Companies, Inc.; Dunkirk (MD); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Health insurance

HSA

Life insurance

Paid time off

Parental leave

Scholarship program

Referral bonuses

Credit union

Job summary

Marshalls at The TJX Companies, Inc. in Dunkirk, MD is seeking a Retail Associate to deliver a superior customer experience and keep the store organized and welcoming.

You will engage customers, process transactions, assist in merchandising, and participate in loss prevention and safety practices. The role emphasizes teamwork, flexibility, and the ability to adapt to changing store needs while offering competitive pay and benefits.

Qualifications

• Excellent customer service skills.
• Able to work a flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.
• Capable of multi-tasking.
• Able to respond appropriately to changes in direction or unexpected situations.
• Capable of lifting heavy objects with or without reasonable accommodation.
• Works effectively with peers and supervisors.
• Retail customer experience preferred.

Responsibilities

• Deliver a highly satisfied customer experience by engaging with customers and maintaining a clean store environment.
• Adheres to operating procedures and loss prevention standards.
• May be cross-trained to work in multiple areas of the store to support business needs.
• Role models established customer experience practices with internal and external customers.
• Promotes credit and loyalty programs.
• Maintains and upholds merchandising philosophy and follows procedures and standards.
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards.
• Initiates and participates in store recovery and safety initiatives.

Skills

Customer service

Flexible schedule

Communication

Organizational skills

Multi-tasking

Adaptability

Teamwork

Retail experience

Job description

Marshalls at The TJX Companies, Inc. in Dunkirk, MD is seeking a Retail Associate to deliver a superior customer experience and keep the store organized and welcoming.

You will engage customers, process transactions, assist in merchandising, and participate in loss prevention and safety practices. The role emphasizes teamwork, flexibility, and the ability to adapt to changing store needs while offering competitive pay and benefits.