Retail Customer Experience Advocate

The TJX Companies, Inc.; Plymouth (MA); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Associate discount

401(k) employer contributions

Healthcare options

Job summary

HomeGoods at Plymouth, MA is seeking a frontline associate to deliver outstanding customer service and maintain a clean, organized store environment. You will engage with customers, promote loyalty programs, process transactions, and support merchandising standards.

The role may involve cross-training across store areas to meet business needs. We value honesty, integrity, and teamwork, with a focus on safety and adherence to policies.

Qualifications

• Excellent customer service skills.
• Able to work a flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.
• Capable of multi-tasking.
• Able to respond to changes in direction or unexpected situations.

Responsibilities

• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures.
• Promotes credit and loyalty programs.
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards.
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards.
• Initiates and participates in store recovery as needed throughout the day.
• Maintains cleanliness and recovery standards for the sales floor and store.
• Supports and participates in store shrink reduction goals and programs.

Skills

Customer service

Communication

Multi-tasking

Flexible schedule

Attention to detail

Job description

HomeGoods at Plymouth, MA is seeking a frontline associate to deliver outstanding customer service and maintain a clean, organized store environment. You will engage with customers, promote loyalty programs, process transactions, and support merchandising standards.

The role may involve cross-training across store areas to meet business needs. We value honesty, integrity, and teamwork, with a focus on safety and adherence to policies.