Retail Customer Engagement Manager

Inter IKEA Systems B.V.; Florida; On-site; USD 77,696 - 112,660; Full time

Benefits offered by this job

Generous paid time off

WiselyPay – get earned wages up to two days early

Paid parental leave (up to 16 weeks)

KinderCare tuition discount

Retirement and bonus plans

Co-worker discount, meal deal, and referral bonus

Pet insurance program

Education assistance and learning programs

Safety shoe reimbursement

24/7 telehealth visits

Dental and vision plans

Medical and Rx plans

Job summary

An established industry player is seeking a dynamic leader to enhance customer loyalty and brand experience. This role focuses on ensuring an exceptional shopping atmosphere, leading a dedicated team, and fostering a strong company culture. The ideal candidate will drive initiatives to grow customer engagement and loyalty, while also collaborating with marketing to align business strategies with local trends. Join a company that values inclusivity and personal growth, where your contributions will help shape a better everyday life for many. If you are passionate about leadership and community engagement, this opportunity is perfect for you.

Qualifications

• 5 years of leadership experience and 2 years leading leaders.
• Bachelor’s Degree preferred for this managerial role.

Responsibilities

• Ensure a great shopping experience and drive repeat visitation.
• Lead the loyalty team and manage customer feedback for improvements.
• Promote IKEA Family memberships and coordinate local events.

Skills

Leadership

Team Management

Customer Experience

Marketing Knowledge

Education

Bachelor’s Degree

Job description

You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself.

Minimum Requirements

1. 5 years leadership experience
2. 2 years experience leading leaders
3. Bachelor’s Degree preferred

What you'll be doing day to day

1. Ensures a great shopping and IKEA brand experience to drive repeat visitation
2. Leads the loyalty team to ensure development of working routines, auditing, and competence related to the role and function
3. Conveys IKEA values and nurtures a strong IKEA culture that inspires and empowers coworkers to extraordinary achievements
4. Manages store level customer intelligence gathering and feedback loop and identifies potential improvements
5. Drives IKEA Family memberships and actively promotes, secures, and implements Family Offers in order to grow loyalty with the IKEA Family member experience
6. Partners with the Regional Marketing Manager and store Commercial Manager in providing input and helping to create the store business/marketing plan based on relevant knowledge of local marketing trends
7. Acts as a local spokesperson for IKEA in the community and local media opportunities
8. Leads development and coordination of national and local events connected to IKEA Family and the community

Together as a team

In our team we take pride in seeing everyone around us grow and develop, and we encourage people to experiment, test, try - and sometimes fail. As long as they learn along the way! We know that everything is changing more rapidly today and that we sometimes need to lead in the unknown. So we throw ourselves out there to explore new possibilities and ways of doing things to make both our people and our business prosper.

Apply now!

At IKEA, taking care of our co-workers and their dependents is a top priority. That’s why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to help everyone maintain work and life balance, be well and plan for their future. Join our team and enjoy these benefits and so much more!

1. Generous paid time off, holiday and sick time
2. WiselyPay – get earned wages up to two days early
3. Paid parental leave (up to 16 weeks)
4. KinderCare tuition discount
5. Retirement and bonus plans
6. Co-worker discount, meal deal, and referral bonus
7. Pet insurance program
8. Education assistance and learning programs
9. Safety shoe reimbursement
10. 24/7 telehealth visits
11. Dental and vision plans
12. Medical and Rx plans (must work min. 20 hrs/wk)
13. A fun and inclusive work environment

Thank you for your interest in applying for this role. Please be aware that this is a Sensitive Position. The successful candidate will be required to complete a background check and a drug test as a condition of employment for this role.

The starting rate/ salary for this position ranges from 77696 USD to 112660 USD and will be based on relevant work experience.