Customer Experience Coordinator

IKEA USA; College Park, Northern (MD, KY); Hybrid; USD 32,000 - 45,000; Full time

Benefits offered by this job

Paid time off

Parental leave

Co-worker discount

Telehealth

Dental & vision

Medical benefits

Education assistance

Safety shoes

Retirement plan

Job summary

IKEA USA is seeking a Customer Coordinator in Maryland to support the in-store customer experience team. You will oversee day-to-day operations, handle opening/closing duties, and ensure accurate information reaches customers throughout their journey.

The role emphasizes troubleshooting, product knowledge, and a service mindset to boost sales and customer satisfaction while embracing IKEA's inclusive culture.

Qualifications

• Three years of related experience.
• One year of experience in a customer service environment.
• Physical Demands: Lifting, pushing/pulling, sliding/transferring and carrying up to 50 lbs.

Responsibilities

• Oversee day-to-day operations and opening/closing duties for the unit.
• Troubleshoot and apply corrective actions such as emergency and incident response, authorization, access.
• Enhance the shopping journey by collaborating with functions to increase co-worker competence and knowledge.
• Ensure customers receive consistent information throughout their shopping journey.
• Record information in the relevant systems to improve the customer's future shopping experience.
• Enhance customer relationships to boost sales and ensure sustained profitability by understanding IKEA's product range and services.
• Offer alternative solutions that meet the needs of individual customers.
• Forge a team mindset centered around first time right for every customer, ensuring a positive customer journey.
• Take part in additional department responsibilities to secure the daily operation for co-workers and customers.
• Contribute to an environment where the IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers.

Job description

Why we will love you

You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.

What you'll be doing day to day

As a Customer Coordinator, supporting the in-store customer experience team, you will:

• Oversee day-to-day operations that are assigned by the Team Leader, including opening and/or closing duties for the unit which also include key and alarm code responsibilities.
• Troubleshoot and apply appropriate corrective actions such as emergency and incident response, authorization, access, etc.
• Enhance the shopping journey of our visitors to IKEA by collaborating with all functions to increase co-worker competence and knowledge.
• Ensure customers receive consistent information throughout their shopping journey.
• Record information in the relevant systems to improve the customer's future shopping experience.
• Enhance customer relationships to boost sales and ensure sustained profitability by understanding IKEA's product range and services.
• When needed, offer alternative solutions that meet the needs of individual customers.
• Forge a team mindset centered around first time right for every customer, ensuring a positive customer journey.
• Take part in additional department responsibilities to secure the daily operation for co-workers and customers.
• Contribute to an environment where the IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers.

Together as a Team

At IKEA it's all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We're a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We're a bunch of people who are truly passionate about people!

Qualifications

• 3 years of related experience.
• 1 year of experience in a customer service and customer-focused environment.
• Physical Demands: Lifting, Pushing/Pulling, Sliding/Transferring and Carrying Occasionally (1-50lbs).

JOB TYPE: Permanent, Full-TimeBENEFITS ELIGIBLE: YesHOURS: HL3 (34-40 hrs/wk)Open Availability Required Monday-Sunday including holidays, nights and weekends.The salary pay range is $23.23 - $32.82At IKEA, taking care of our co-workers and their dependents is a top priority. That’s why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to help everyone maintain work and life balance, be well and plan for their future. Join us and enjoy these benefits and so much more!

• Generous paid time off, holiday and sick time
• WiselyPay – get earned wages up to two days early
• Paid parental leave (up to 16 weeks)
• KinderCare tuition discount
• Retirement and bonus plans
• Co-worker discount, meal deal, and referral bonus
• Pet insurance program
• Education assistance and learning programs
• Safety shoe reimbursement
• 24/7 telehealth visits
• Dental and vision plans
• Medical and Rxplans (must work min. 20 hrs/wk)
• A fun and inclusive work environment

Thank you for your interest in applying for this role. The successful candidate may be required to complete a background check and a drug test as a condition of employment for this role