Retail Counter Sales

Pick Your Part; Ontario (CA); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

Health/Dental/Vision insurance

401k with match

Life insurance

Long-term disability

Short-term disability

Employee discounts

Tuition reimbursement

Paid time off

Job summary

Pick Your Part in California is hiring for a customer-focused Front Counter Associate. You will assist walk-in customers with in-store sales, identify parts with inventory software, process cash/credit transactions, and coordinate with yard staff to pull parts.

We value strong communication, reliability, and teamwork. The role offers steady, full-time work with benefits and opportunities for growth; weekend shifts may be required and training is provided.

Qualifications

• Strong customer service background.
• Effective communication skills.
• HS diploma or GED preferred; college coursework desired.
• Automotive knowledge and parts familiarity preferred.
• 2–3 years of customer service experience preferred.

Responsibilities

• In-person sales and high-quality service to walk-in customers.
• Parts identification using inventory software for exact matches.
• Process cash and credit transactions at the front counter.
• Coordinate with yard staff to pull parts for customers.
• Set up and maintain displays to drive impulse sales.
• Inspect returns and manage credits or warranty claims.
• Assist with additional duties as assigned.

Skills

Customer service

Communication

Teamwork

Time management

Attention to detail

Problem solving

Flexible schedule

Education

High School diploma / GED

College coursework preferred

Job description

Description

At Pick Your Part, we hire hardworking people who enjoy hands-on work and helping others. As a leader in used auto parts, our team keeps customers on the road—with opportunities to learn, grow, and build a career.

Responsible for providing a superior customer service experience to all walk-in customers.

• In-Person Sales: Provide immediate, high-quality service to all walk-in retail and wholesale customers.
• Parts Identification: Use inventory software to help customers find exact matches for their vehicles with the vehicles on-site.
• Sales: Actively manage the front counter area, processing cash and credit transactions using POS systems.
• Yard Coordination: Communicate directly with parts pullers to retrieve parts for customers that want the company to pull their parts for them
• Merchandising & Displays: Set up and maintain physical displays of popular parts (e.g., batteries, fluids, tools) to drive impulse sales.
• Core & Returns Management: Inspect physical parts returned by walk-in customers to verify condition and process credits or warranty claims
• Assumes other duties as assigned

Requirements

Basic Qualifications

Education & Experience

• To perform this job this job successfully, an individual must have a strong customer service background.
• Must be able to communicate effectively.
• High School or G.E.D. Equivalent preferred. College coursework desired.
• Prior automotive experience and knowledge of automotive parts preferred.
• Two to three years of prior customer service relations preferred.

Knowledge/Skills/Abilities

• Ability to establish priorities and demonstrate effective time-management skills.
• Must be able to work in a team oriented environment.
• Must be attentive to detail and ensure accuracy in work assignments.
• Must be able to communicate effectively with others.
• Must have strong problem-solving skills.
• Must have the flexibility to work variable schedules, including weekends.

Essential Physical Demands/Work Environment

• Office environment, requires walking, standing, or sitting for several hours at time.
• Perform repetitive motion tasks on computer.

Benefits

• Health/Dental/Vision Insurance
• Paid Time Off
• 401k with Generous Company Match
• Company Paid Life Insurance and Long-Term Disability
• Short-Term Disability
• Employee Discounts
• Tuition Reimbursement

Why Apply

• Steady, full-time work
• Competitive hourly pay
• Consistent schedule
• Opportunity for long-term growth
• Fast hiring process