RETAIL COMPUTER TECHNICIAN

Socket.dev; Santa Clara (CA); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Medical, Dental and Vision Benefits

Flexible Schedules

Employee Discount (Friends & Family)

Tuition Reimbursement

Paid Time Off

401K Plan with company match

Vendor & Company Job Training

Career Advancement Opportunities

Job summary

MICRO CENTER in Santa Clara is opening a new store and seeking self-motivated Retail Computer Technicians. You’ll split time between the service counter assisting customers and diagnosing/repairing devices in the shop, with uncapped commissions based on productivity.

You’ll handle consultations, upsell service plans, and keep customers informed on repair progress. Strong communication and certification expectations apply.

Qualifications

• High School diploma or equivalent with 1 year related computer service repair or technical customer service experience preferred.
• CompTIA A+ or Apple ACMT/ACiT certifications; Apple certifications highly desirable.
• Excellent communication and interpersonal skills; ability to multi-task and adjust priorities.
• Lift up to 50 lbs. and stand for prolonged periods.
• Shifts include mornings, nights, weekends and holidays.

Responsibilities

• Provide in-person consultations and troubleshooting at the service counter for computers and related products.
• Recommend service solutions including data backups, antivirus, warranties, and subscriptions.
• Identify and document hardware or software issues on various devices (desktops, laptops, phones, TVs, monitors).
• Assemble custom computers for BYO sales team.
• Utilize manuals and vendor resources and maintain certifications; stay updated on retail tech.
• Maintain cash till, handle transactions, and keep area clean with accurate inventory tracking.
• Provide timely updates to customers via face-to-face, phone, text, and email about service status.

Skills

Customer service

Communication

Troubleshooting

Multi-tasking

Sales

Education

High School diploma or equivalent

CompTIA A+ certification

Apple ACMT/ACiT certifications

Job description

MICRO CENTER is the nation’s leading computer and electronic device big box retailer! We are preparing to open our NEW SANTA CLARA STORE! Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most knowledgeable staff in the business. We are passionate about customer service and developing long-term customer relationships. We are looking for associates with those same values.

We are currently seeking self-motivated, results-driven RETAIL COMPUTER TECHNICIANS. If you have a passion for computers and want to have a high earning potential based off your productivity, then Micro Center is the place for you!

You’ll be spending up to half your time at the Service Counter, where you will be easing customer concerns by walking them through their comprehensive service options that will result in repeat customers for life, all while having the opportunity to earn uncapped commissions. The rest of your time will be spent in the shop diagnosing and repairing various computer devices and providing constant communication to your customers regarding their repair status.

The salary range is $22+/hour with commission.

MAJOR RESPONSIBILITIES

• Provide in-person consultations and troubleshooting to customers at the service counter on a variety of computers, computer-related equipment and other retail products sold in the store
• Recommend various service solutions including, but not limited to, data backups, anti-virus, extended warranties, and support subscriptions
• Identify, diagnose, and document hardware failure(s) or software problems on a variety of electronic devices including, but not limited to, desktops, laptops, mobile phones, TVs, and monitors
• Assemble custom computers sold by our expert build-your-own (BYO) sales team
• Understand and utilize technical manuals and support resources while maintaining appropriate technical certifications and vendor certifications, while keeping up to date on retail products and current technologies
• Maintain a cash till, handle customer transactions, and maintain the department by ensuring a clean work area is maintained and inventory is accurately tracked
• Provide timely, complete, and accurate information directly to customers via face-to-face, telephone, text, and email communication regarding their service event on a constant basis

EDUCATION & EXPERIENCE:

• High School diploma or equivalent with one-year related computer service repair or technical customer service experience strongly preferred
• CompTIA A+ certification or Apple ACMT and ACiT certifications, or the ability to be certified within 90 days of hire. *Apple certifications highly desirable
• Excellent communication & interpersonal skills combined with ability to multi-task and adjust priorities
• Physical requirements: lift up to 50 lbs., stand for prolonged periods of time
• Shifts include hours before and after the store is open to the public and may also include mornings, nights, weekends and holidays

MICRO CENTER OFFERS EXCEPTIONAL BENEFITS:

• Medical, Dental and Vision Benefits Coverage for Regular Full-Time Associates
• Flexible Schedules & Excellent Pay
• Employee Discount that includes a Friends & Family Discount Program
• Tuition Reimbursement & Education Discounts
• Paid Time Off for Regular Associates
• 401K Plan with company match
• Esteemed Vendor & Company Job Training
• Career Advancement Opportunities

Micro Center is a place where your future success and growth are truly a result of your own efforts and achievements. Our teams are made up of motivated individuals who work hard to advance their personal growth and careers. Join our team and see how hard work, loyalty, competitive spirit and unwavering commitment to the customer can take you and your career to new places.

Micro Center is an Equal Opportunity Employer.