Retail Collections Manager

Merchants Bank; Winona (MN); On-site; USD 53,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

Disability insurance

Vision insurance

401(k)

ESOP

Bonus plan

Paid time off

Tuition reimbursement

Supplemental insurance options

Job summary

Merchants Bank in Winona is seeking a Retail Collections Manager to lead the Customer Recovery team and supervise collections across consumer, mortgage, and credit card accounts.

The role emphasizes adherence to collection policies, legal requirements, and the management of repossessions and OREO, with a focus on sound judgment and customer service.

Minimum 5 years in bank collections; 2+ years supervisory preferred; strong organizational and communication skills required.

Qualifications

• Minimum 5 years of bank collection experience.
• 2+ years of supervisory experience preferred.
• Strong organizational and communication skills.
• Ability to make sound, independent judgments.
• Customer confidentiality is critical.

Responsibilities

• Supervise the Customer Recovery staff and oversee the collection of consumer, mortgage, and credit card accounts that are delinquent, charged off, or experiencing other repayment issues.
• Plan, directing, and controlling the retail loan collection function to ensure compliance with established policies, procedures, and legal requirements.
• Oversee repossessions, foreclosures, and management of Other Real Estate Owned (OREO).

Job description

Merchants Bank, Winona, is seeking a Retail Collections Manager.

This position is responsible for supervision of the Customer Recovery staff and overseeing the collection of consumer, mortgage, and credit card accounts that are delinquent, charged off, or experiencing other repayment issues. Responsibility also includes planning, directing, and controlling the retail loan collection function ensuring that established collection policies, procedures, and legal requirements are followed and periodically evaluated and modified as needed. Responsible for repossessions, foreclosures, and management of Other Real Estate Owned (OREO).

A minimum 5 years of experience in bank collection practices and procedures required. 2+ years of supervisory experience preferred. Requires a well-organized individual with good communication skills and ability to make sound, independent judgments. Must enjoy dealing with and serving people and have good problem-solving skills. Customer confidentiality is critical.

Merchants Bank offers competitive wages and benefits for our full-time employees including health, dental, life, disability and vision insurance; flexible spending accounts, 401(k) and ESOP retirement plans; bonus plan; paid time off; tuition reimbursement; and a variety of voluntary supplemental insurance options.

Questions can be emailed to [e-mail].

Merchants Bank is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.

Salary/Compensation: $38.61 - $48.27 per hour