Retail Coffee Specialist / Supervisor(Full-Time)

PAPA PALHETA PTE. LTD.; Town of Islip (NY); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading coffee specialist company is seeking a Retail Coffee Specialist to represent their brand. The role involves managing retail operations, delivering excellent customer service, and showcasing a deep passion for specialty coffee. Ideal candidates will thrive in a team-oriented environment and possess strong communication skills.

Qualifications

• Fluent in English and confident in communication.
• Keen interest in specialty coffee and brewing equipment.
• Service-oriented and a team player.

Responsibilities

• Manage retail operations and ensure high service standards.
• Conduct in-store demos and manage customer feedback.
• Handle inventory management and stock replenishment.

Skills

Customer Service

Communication

Teamwork

Interest in Specialty Coffee

Job description

As a Retail Coffee Specialist, you will be part of the exciting and new omni-channel retail team, representing PPP Coffee on the frontline to advance our mission in connecting people with coffee. You will drive PPP Coffee's retail concept store and will be responsible for being the bridge between the product team and the coffee community by providing recommendations for home brewers from our range of coffee and equipment.

Job Descriptions

• Manage the front-of-house retail operations of the assigned outlet(s) by PPP Coffee in Singapore
• Responsible for maintaining the look-and-feel of the shop through visual merchandising and daily housekeeping
• Ensure a high standard of service is provided in the store at all times
• Conduct and follow up on requests for in-store demos, events and/or workshops
• Handle all customer queries and feedback in a professional and timely manner
• Manage store inventory and arrange for stock replenishment
• Track, monitor and maintain store inventory and ensure accuracy in monthly stock take
• Participate in regular product trainings and/or workshop
• Provide feedback and/or suggest areas for improvement
• Assist with any other duties as required by the supervisor

Minimum Requirements

• Able to speak fluent English and/or communicate confidently with a diverse group of people
• Keen interest in specialty coffee and brewing equipment
• Service oriented and a team player
• 5-day work week including weekends and public holidays