Retail Clerk Lead

West Central Planning & Development District; Hot Springs (AR); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading organization is seeking a Retail Clerk Lead to oversee thrift store operations. This role involves supervising staff, managing daily activities, and ensuring compliance with policies. Candidates should have a high school diploma and relevant retail experience, with strong leadership and customer service skills.

Qualifications

• 3–5 years retail experience with at least 2 years in a supervisory role.
• Ability to work positively with diverse personalities.
• Reliable attendance and proficiency in English.

Responsibilities

• Supervise daily activities and ensure policy compliance.
• Train staff and manage donation pickups.
• Assist with financial tasks, including balancing registers.

Skills

Leadership

Customer Service

Mathematical Skills

Communication

Education

High School Diploma or equivalent

Job description

Job Description of Retail Clerk Lead:

The Thrift Store is a key component supporting our Clinical Day Treatment Program. The Retail Clerk Lead position is a responsible role assisting the store manager and overseeing all thrift store operations. The Retail Clerk Lead supervises daily activities, ensures policy compliance, and may assist in recruiting, training, discipline, performance evaluations, and supervising staff. Responsibilities include managing cashier funds, maintaining store appearance, assisting customers, resolving routine issues, training employees, supervising cashier activities, preparing sales reports, handling donations, pricing, stocking, and maintaining store records. Handles sensitive and confidential information. MUST BE AVAILABLE TO WORK ON SATURDAY.

Minimum Qualifications of Retail Clerk Lead:

• High School Diploma or equivalent
• 3–5 years retail experience with at least 2 years in a supervisory role, or equivalent training and experience
• Ability to work positively with diverse personalities
• Reliable attendance
• Proficiency in English reading, writing, and communication
• Mathematical skills

Physical Demands: Sitting, walking, standing, lifting, bending, reaching, twisting, pushing, pulling (75-100% of work time), lifting up to 50 lbs., frequent walking, standing, kneeling, or squatting, with periods of sitting.

Duties and Responsibilities:

• Provide leadership and supervision to store staff, including arriving early and monitoring schedules
• Foster a positive work environment
• Maintain employee files
• Oversee staff and client activities, report issues to case managers, conduct time studies, and review goals with reports to the main office
• Address customer concerns professionally
• Manage donation pickups and customer orders, coordinate schedules
• Train staff and clients on customer service
• Unload, sort, price, display donations, lift up to 50 lbs.
• Assist with financial tasks, including balancing registers and bank deposits
• Comply with HIPAA regulations regarding confidential information
• Perform other duties as assigned
• Initially work through a temp agency